Clearing Your Browser Cache

When you visit a web page, your browser will "cache" (store) the page in its memory. This process is designed to help you - it means that if you revisit the page at some time in the future, you'll be able to access it more quickly.

However, if you share a computer, you need to make sure that the pages you've visited aren't automatically stored in your computer's memory for someone else to call up later.

We've done part of the process for you by instructing most browsers not to store web pages in the online banking section.

But this feature doesn't work when using an Internet Explorer browser with an Apple Macintosh. In any case, it's a good idea to double-check your cache is cleared by doing it yourself when you log out of Barclaycard Online. We've given full instructions below.

If your browser is one of those we've instructed not to cache information, you may find that you can't retrieve the last page you have visited by using the browser's back button. Use the Barclaycard website navigation buttons instead.

Clear that cache: select your computer and browser:

PC users

• Netscape
• Internet Explorer version 4
• Internet Explorer version 5 & 6

Apple Macintosh users

• Netscape
• Internet Explorer version 4 & 5

PC users

Netscape

1. Select the 'Edit' menu and then 'Preferences' from the dropdown menu. Select 'Advanced'
2. From the dropdown menu choose 'Cache'. Then select 'Clear Memory Cache' and 'Clear Disk Cache' buttons

Microsoft Internet Explorer (version 4)

1. Select 'View' and then 'Internet Options'
2. Choose the 'General' tab. On the 'Temporary Internet Files' section of the screen use the 'Delete Files' button

Microsoft Internet Explorer (version 5 & 6)

1. Select 'Tools' and then 'Internet Options'
2. Choose the 'General' tab. On the 'Temporary Internet Files' section of the screen use the 'Delete Files' button

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Apple Macintosh users

Netscape

1. Select the 'Edit' menu and then 'Preferences' from the dropdown menu. Click on 'Advanced'
2. From the dropdown menu choose 'Cache' and then select the 'Clear Disk Cache Now' button

Microsoft Internet Explorer (versions 4 & 5)

1. Select 'Edit' and then 'Preferences'. Select 'Web Browser'
2. From the dropdown menu choose 'Advanced'. On the 'Cache' section of the screen, use the 'Empty Now' button

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Need more help?

Call our Internet Customer Service helpline on 0161 953 5501*  - we're open Mon - Fri 8am - 10pm, Sat 10am - 6pm, Sun 11am - 7pm.

*To maintain a quality service, we may monitor or record phone calls.  Calls are charged at national rates within the UK.