Complete Support

With you all the way

Complete support

Specialist support to get you going and keep you moving

When you choose us as your payment acceptance supplier, it's all about partnership. Our sector-specialist teams will build a solution that fits your business, and work closely with you through the implementation process. And it doesn't stop there.

You'll get ongoing day-to-day support, and advice from experts in areas like fraud prevention and PCI DSS compliance to deal with any specific issues or objectives.

Setting things up

Your New Business Manager

Right from your first contact with us, your New Business Manager will work closely with you to:

  • Get a deep understanding of your business and requirements
  • Identify value-added-services that could benefit your business
  • Create a bespoke solution and pricing proposal
  • Manage the contract process
  • Agree strategy and account plans for the future
  • Give you ongoing support through the implementation process

Keeping you going

Your Relationship Manager

Once you're up and running, you'll meet your Relationship Manager, who'll develop our partnership with you and ensure the service you receive is first-class. They will:

  • Develop and monitor performance goals
  • Provide management information including weekly reports
  • Keep you up to date with PCI DSS
  • Introduce you to the wider Barclays Group
  • You'll also have our UK customer service team on hand 24/7 to deal with any queries quickly and directly.

Find out more

We'll be happy to answer any questions.

Call us on:
0800 158 5145


Or, email us your details and we will call you back.