POS Systems for Utilities & Telecoms Businesses

Knowledge is power

Utilities

Householders have seen their spending on utilities increase more than any other area over the last five years. So it's hardly surprising that the key issue for consumers is price.

And it's not only households that are feeling the pressure, as suppliers try to absorb rises in wholesale energy prices by making savings elsewhere.

As the majority of transactions in the utilities industry take place over the phone and online, moving to a more efficient payment acceptance system can be a powerful way to reduce administration costs, as can increasing the ratio of card payments to cheque payments. Importantly, a more customer-centric solution can be a way to offer faster, better service, giving you a vital edge in this increasingly competitive market.

Telecommunications

Ambitious expansion by network operators has not only changed the dynamics of the mobile phone retail market, but altered the landscape of UK retail more generally, with intense competition in the market leading to a marked increase in the number of mobile phone stores. This, coupled with the trend for contract customers to switch down to pay-as-you-go means that gaining a competitive edge is key. A cost-effective and efficient payment service can be one way to achieve this. And for face-to-face sales, contactless payments to manage low-value transactions like top-ups can speed things up significantly.

Fraud and chargebacks

When economic conditions are tough, the time and costs associated with chargebacks and fraud cause even greater issues than usual. That's why we have a specialist fraud and chargebacks team in place to ensure you're well protected against losses.

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Payment acceptance for all sales channels

Our range of terminals and virtual payment acceptance solutions allow you to accept payments from customers quickly and safely, and mitigate the fraud risks in both customer-present and customer-not-present environments.

Online

Our PCI DSS compliant ePDQ system integrates seamlessly into your existing website payment pages and allows you to accept payments around the clock. You can handle settlement and keep on top of your sales through online Management Information reports and regular statements.

Phone and mail payments

ePDQ lite is a simple web-based virtual terminal to accept payments over the phone or by mail, with real-time authorisation. And our Semafone system eliminates the risk of fraud in contact centres through customer keying-in of sensitive data directly into their telephone keypad.

B2B Transactions

Our business card payment solutions offer added value for your business customers, with enhanced transaction data. This can include full invoice information, purchase order numbers and internal references to load into their reporting and accountancy systems. And because this includes VAT reporting, separate VAT receipts aren't needed.

Retail payments

Process sales and refunds in retail enviroments with our colour display payment terminals. Our classic terminals are perfect for traditional till points, while our portable terminals, usable up to 100m from the base, give your sales staff greater freedom by allowing them to take the terminal to the customer. And with our contactless technology, you can accept payments of £15 in less than half a second - perfect for mobile top ups and accessory sales.

Fighting Fraud

Our leading fraud prevention product Fraud Reporter provides you with data to expose fraud wherever it’s hiding, and acts fast with real time Issuer alerts to intercept fraudulent transactions that have been processed – preventing losses to your business.

We has also brought together all of the industry’s best fraud solutions into one convenient package. Read more about how our fraud management tools can help protect your business.

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We'll be happy to answer
any questions.
Call us on 0800 158 5145

Or, email us your details and we will call you back.

You may be interested in..

Need some advice?

More opportunities, more protection

We're constantly developing extra services to help you attract and retain customers and protect your business.

Specialist fraud protection

If you're in a high risk business and fraud is a major concern, speak to our dedicated Fraud Relationship Manager to find out how best to protect your organisation. For example, with our new service Fraud Reporter. Unique to Barclaycard, customers receive a daily report detailing fraudulent transactions accepted by their business during the previous 24 hours¹, helping to detect trends and reduce the risk of future fraud.

Defence against chargebacks

If you take card-not-present payments, chargebacks can occur when customers' card details change. Our Account Updater Service protects you from the cost and inconvenience of chargebacks by making sure you always have customers' correct details.

Specialist support

To help you make the most of the products and services we offer you, our sector experts will build a solution that fits your business, and work closely with you through the implementation process. And it doesn't stop there. You'll get ongoing day-to-day support, and advice from experts in areas like fraud prevention and PCI DSS compliance to deal with any specific issues or objectives.

¹ 72 hrs following a weekend, 96 hrs following a bank holiday weekend.

Find out more

We'll be happy to answer
any questions.
Call us on 0800 158 5145

Or, email us your details and we will call you back.