Mail order and telephone payments
A simple way to take phone, fax and mail orders
- No technical integration needed – all you need is computer internet access
- Quick and easy to use – simply log in and fill in customer details
- No extra charge for multiple users, ideal for call centres
- Compliant with the Payment Card Industry Data Security Standard (PCI DSS)
- Dedicated UK technical support team
Overview
How ePDQ Lite helps your business
ePDQ-Lite is a payment processing solution that provides your business an easy way to accept, authorise and process payments when customers aren't present. With this payment solution, you simply key in customer details online. We then process them with the bank, handle the settlement of the payment to your business and provide you with online management information and regular statements.
Ultimate control remains yours
Our secure central server handles the transmission and stores your customers’ card details. You're in charge of when payments are taken and could, for instance, choose to wait until orders are ready for dispatch before debiting the customer’s account.
Since multiple users can be added at no extra cost and access the system simultaneously, ePDQ Lite helps grow your business income if you operate a call centre or have multiple locations.
Easy to implement and use
With no technical integration necessary, getting started is a fast and simple process that results in your business trading in just a few days.
Once your account is activated, staff training is minimal, simply go online to log in and key in customer details as prompted.
Support you can rely on
- A dedicated support team based in the UK
- Upgrades to keep our ePDQ technologically up-to-date and compliant with security regulations, at no extra cost
- User guides
Increase revenue with a flexible payment solution
By accepting a wide range of cards and international currencies, ePDQ Lite keeps you open for business to customers around the world.
Monitoring transactions is easy online, where you can quickly access account details and our management reporting tools.
Your business benefits from:
- Simple to use payment page
- Fast and secure transactions
- Authorisation in seconds
- Increased cash flow as customer payments are processed quickly
- Frequent payments with funds cleared seamlessly into your account
- Management reports that allow you to access account and transaction details online.
Top-level fraud and security protection, for your peace of mind
To ensure you're fully protected online, our end-to-end solution has several measures in place, such as:
- Payment Card Industry Data Security Standard (PCI DSS) compliancy to protect sensitive customer data
- Card Security Code (CSC) verification
- Customer address checks
- Enhanced fraud control, with you choosing the level of security that best suits your business
Cutting-edge technology
To keep ePDQ Lite up-to-date and compliant with the rules of card payment schemes, we offer automatic upgrades to our customers, at no extra cost.
Getting started
Applying for ePDQ Lite
Since you don't need any technical integration to start using ePDQ-Lite, the process of signing up is smooth and seamless, so you start profiting from card payments as soon as possible.
In order to review transactions online using our management information, you need to access our Store Administration tool, which supports these browsers:
- Microsoft Internet Explorer
- Firefox
- Safari
- Opera
- Google Chrome
Standard applications (accept cards in 2-3 weeks' time)
- Whether you apply online or over the phone, we will verify your business information and discuss the product that's most suitable for your business needs.
- Once we've processed your application, you'll receive a welcome letter with your next steps and a URL where you can collect your documentation.
- We email you to confirm your login details.
- Then for security reasons, we ask you to call us for your password.
- You are then ready to start using ePDQ Lite and to carry out testing and training before going live.
- When you're ready to go live, simply complete an account activation form and we will activate your account for you.
- Finally, we send you a confirmation email to let you know your store's ready to start accepting card payments.
How it works
Using ePDQ Lite
Processing and authorising cards is simple and straightforward with ePDQ Lite.
To take mail order and telephone card payments, you simply:
- Log in to the system
- Key in the customer's card and cardholder details
- We get back to you with an accept / decline decision in real time
- Process the order accordingly.
Shortly after this, payment is credited to your account, with the details accessible online with our Store Administration Tool.
Fees and charges
Integrated payments, competitively priced
ePDQ Lite offers you a great, value for money way of processing your card not present transactions.
Our charging structure is split into three to allow us tailor a competitive solution to meet your needs:
- Joining fee – to cover the cost of setting up your account. If you're already with Barclaycard Payment Acceptance you won't need to pay this again.
- Merchant Service Charge – the fee for processing credit and debit card payments. This is provided on a bespoke basis, depending on your business size and type.
- Gateway fee – covering the fixed monthly charge for use of the ePDQ Lite product plus a fee per transaction.
If you'd like to find out more about our mail and telephone order solution, or for your bespoke quotation, contact us.
