Existing Customers

Welcome to Barclaycard Commercial and Payment Acceptance. In this section, you'll find everything you need to get the most out of your Barclaycard product or solution.

If you make payments with us, you can download forms to help with managing your account, requesting upgrades and making claims. We've also put together several guides for accepting payments customers, such as troubleshooting tips for PDQ terminals, ePDQ advice and step-by-step help for customers who've recently applied for one of our services.

Barclaycard Commercial

Find out how to manage your business account, update details and deal with unforeseen circumstances like lost or stolen cards.

Add a cardholder

Change authorised signatories

Our online form allows you to add a director, partner or employee as an authorised signatory.

Insurance policies and claim forms

Customers with Visa and MasterCard credit cards, corporate cards and purchasing cards can make a claim, according to their insurance policies.

If you're unsure about what you can claim for, here are the full policy documents.

Credit card insurance

Purchasing card insurance(Opens in a new window)

Corporate card insurance

Keep track of your expenses

Our handy online form can be used to help you monitor your expenses. You can fill it in online, download it and save it on your computer, simplifying your admin.

Report a lost or stolen card

If you've misplaced your card or been a victim of crime call one of the numbers below according to your card type, 24 hours a day, 7 days a week.

MasterCard and Visa credit card

0844 822 2111

International: +44 (0)1642 876636

Corporate charge card

0844 822 2111

International: +44 (0)1642 876636

Purchasing card

0844 822 2125

International: +44 (0)1642 876670

Government procurement card (GPC Visa)

0844 822 2160

International: +44 (0)1642 876606

Once you have spoken to our Lost and Stolen team you will need to complete this
disclaimer form.

Upgrade to platinum

If you currently hold a Barclaycard Business Corporate Silver card or a Barclaycard Commercial Corporate Gold card we will issue you with the new Barclaycard Commercial Platinum.

If you have a Barclaycard Business Corporate Gold card we will automatically send you a Barclaycard Commercial Platinum card to replace it when it expires.

To upgrade a corporate card, call us on:

0844 822 2111

More about making payments

Have you considered accepting payments with Barclaycard?

Our products are great for…

  • Accepting credit and debit cards, wherever your business and customers are
  • Offering customers cash back
  • Generating additional revenue with add-on services, such as mobile phone top ups and gift cards
  • Taking payments in multiple currencies
  • Accepting contactless cards
  • Integrating with online shopping carts and other e-commerce solutions
  • Every size of business, from market traders to conglomerates

Find solutions for taking payments

Payment Acceptance

Get more from your terminal or account, with support materials and additional services to offer customers, and protect your business from fraud.

Barclaycard Freedom

Understanding PCI DSS

Read about the Payment Card Indust y Data Security Standard, discover how it affects your business and what steps you need to take to comply.

Visit our PCI DSS section

Chargebacks and retrievals

Find out how to prevent chargebacks, respond to retrieval requests and minimise financial losses.

Read about chargebacks and retrievals

Security advice for accepting payments

Discover how you could protect your business and customers when accepting payments in person, over the phone, online or via mail order.

Read our security advice

Activate your ePDQ solution

Select your ePDQ product.

Using your ePDQ solution

Select the factsheet you need, to download the PDF.

Latest BIN range for point of sale equipment

If you use point of sale equipment, you need to be aware of changes to BIN ranges and rules, so that transactions processed electronically meet Card Scheme regulations. Without up to date information, you may not be able to:

  • Identify the acquirer
  • Apply the appropriate point of sale rules
  • Correctly group transactions for reconciliation.

View the latest BIN ranges, updated in January 2010

More about accepting payments

Have you considered making payments with Barclaycard?

Our products are ideal for…

  • Purchasing office supplies and equipment
  • Travel and entertainment expenses
  • Integrating data straight into your accounting systems
  • Improving efficiency in small businesses, medium-sized companies, large corporations and public sector organisations
  • Reducing administration time and costs
  • Streamlining your procurement processes

Find solutions for making payments

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Calls may be monitored or recorded for security and quality purposes. Calls made to 0800 numbers are free if made from a UK landline.

For BT business customers, calls to 0844 numbers will cost no more than 5p a minute, min call charge of 5.9p (current at August 2009). The price on non-BT phone lines may be different.

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