Your step-by-step guide to activating ePDQ Lite

  • Everything you need to start accepting live payments via mail order, telephone and fax
  • Download guides for the operation of ePDQ Lite
  • Advice to help you maintain high levels of security, manage your risk and protect your business
 

Overview

Now that you've successfully applied for ePDQ Lite, you're just three simple steps from accepting payments for orders via telephone, mail order and fax.

1. Get your log in details

  • In order to set you up with an ePDQ Lite store to use, our eCommerce Support Team will send you an email with your ePDQ store ID and web address.
  • When you receive our email, you need to call us on the number given to obtain your store password. To obtain this, you'll need to answer some security questions to confirm your identity.
  • We recommend that you read our password policy to help you understand how it affects the use of your ePDQ store, before you start using it.
  • Only after we confirm your ePDQ store ID, username and password should you start to use ePDQ Lite.

2. Download our operating guides

We've put together these documents that explain how to get the most out of your ePDQ Lite. It's important you understand and are aware of all its main functions before you process your first transaction.

Please be aware that ePDQ Lite doesn't support Experian Risk Service, Fraud Analyser, Paypal, Batch Authorisation, ClearCommerce Payer Authentication and Verified by Visa or MasterCard SecureCode services.

  • Quick Start Guide – If you're short on time, our condensed guide will give you the information you need to get started.
  • ePDQ User Guide – This complete guide covers everything you need to know about using ePDQ. Alternatively, you can refer to specific sections of the User Guide here
  • Store Administrator Guide – This provides details on how to administer your ePDQ store. You must have a relevant store ID, username and password to access your store. By accessing your store, you will be able to view transaction details, mark transactions for settlement, query transactions and perform refunds.
  • Risk Manager Guide – This comprehensive guide will help you understand and use the Risk Management service offered by ePDQ

3. Activate your account

When you're confident that you understand how to use ePDQ Lite and are ready to start taking live transactions, you need to activate your ePDQ account by filling in a few details on our ePDQ Account Activation form.

You'll need to provide your merchant number and ask for your ePDQ Lite account to be activated. Please allow 24 hours for your request to be actioned.

Once your account is live, we'll send you an email as confirmation. You should only start processing transactions, which should be carried out in Production or (P) mode, after you've received this email from us.

Request the activation of your ePDQ Lite

We'll support you every step of the way

If you need any assistance, just give our e-commerce support team a call and they'll be happy to assist you.

Or you can email us at: epdq@barclaycard.co.uk

You'll need Adobe Reader to view the PDFs. If it's not installed on your computer, download it here for free.

Get Adobe Reader

 
 

Call Charges: Calls may be monitored or recorded for security and quality purposes. Calls made to 0800 numbers are free if made from a UK landline.
For BT business customers, calls to 0844 numbers will cost no more than 5p a minute, min call charge of 5.9p (current at April 2010). The price on non-BT phone lines may be different.

Lending Code: Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board.
You can find out more about the Lending Code by visiting the Lending Standards Board website.

By clicking on a link with this icon, you're leaving a Barclaycard site and entering a website that's owned and operated by a 3rd party, where you will be subject to their website's terms and conditions.