Dialog magazine
Welcome to Dialog, our exciting online magazine - in this edition you'll see:
- How to make the most of your Payment Acceptance products and solutions through our new website.
- Eight ways to prevent chargebacks by keeping an eye out for fraud
- How to save time and order all your PDQ/Acquiring stationary online
- Our IVR step by step procedure guide for touchstone options.
Issue (no. 05)
Learn about:
- My PDQ
- Chargebacks
- PDQ Stationery
- IVR service
Jump to:
My PDQ
Information, when you need it
To help you get the most from your Payment Acceptance solution we’ve been reviewing the most frequent requests for advice and information from our customers. As a result, we've identified a number of enhancements to the way in which we provide you the information you need most. We have developed a simple, comprehensive website which provides a wealth of advice and information from technical solutions and general help and advice to useful phone numbers and terminal reference guides.
Visit www.barclaycard.co.uk/mypdq to find out more and to get the most from your solution. And, don’t forget to bookmark the website in your favourites for your future information requirements.
Chargebacks
Did you know the best way to prevent chargebacks is to keep an eye out for fraud?
Consider the following points before taking a card not present payment:
- Is the sale too easy? Is the customer uninterested in the price or details of the goods?
- Are the goods of high value or easily resalable?
- Is the sale excessively high in comparison with your usual orders? Is the customer ordering many different items?
- Is the customer providing details of someone else’s card claiming it’s the card of a family member or friend?
- Is the customer claiming to be paying for goods or services for a third party and that the other party or a taxi will collect the goods or partake of the services?
- Does the address seem suspicious? Has the address been used before with different customer details?
- Is the customer being prompted by a third party while on the phone?
- Is the customer attempting to use more than one card in order to split the cost of the order? Do cards fail to authorise and does the customer keep providing details of alternative cards?
Along with your May statement, we sent you a leaflet that gave you the opportunity to request our new guide – ‘Strength through knowledge – your introduction to Chargebacks & Retrievals’.
This guide provides you with a useful overview of what Chargebacks are, why they occur, & the ways in which you can help us defend them on your behalf.
If you would like to receive a copy of this guide, please fill in your details in the relevant section of the leaflet you received with your statement and return it to us or simply contact us on 01604 614012 to place an order.
PDQ Stationery
Order all your PDQ/Acquiring Stationery online....
To save you time and money, www.pdqconsumables.com website allows you to order all your PDQ/acquiring stationery by a click of a button online.
This website supplies a wide range of point of sale consumables including:
- PDQ Till Rolls
- Imprinters
- Vouchers
- Supervisor Cards
- Card Reader Cleaners
IVR Service
Interactive Voice Recognition service
Learn about our Interactive Voice Recognition service by downloading our step by step procedure guide for the touchtone options.
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