*Subject to terms. See Barclaycard Guarantee for details.
Credit card fraud costs banks and businesses millions of pounds every year, not to mention the inconvenience and stress that victims experience.
Barclaycard is committed to reducing card fraud, working closely with cardholders, businesses and banks to tackle this increasing problem.
We have developed a number of initiatives to significantly reduce the risk of fraud. Along with the practical guidance you'll find here, these will help protect and prevent you from becoming a victim of fraud.
Should you discover your card has been used fraudulently, we also have measures in place to protect your account, minimise the disruption to your business and get you a replacement card as quickly as possible.
When making payments online, for instance, Barclaycard Secure offers additional security, with password verification needed to process transactions.
If you see a suspicious or unauthorised transaction on your account, report it immediately. We'll suspend these transactions while we conduct an investigation. We do this to ensure that you never have to pay for transactions you didn't make.
Now that all cards that are issued have a chip, card fraud has been reduced. This is because chip cards are more difficult to copy or alter. Together with your unique PIN (personal identification number), they provide a more secure way for us to verify that both the card and cardholder are genuine.
It's important to protect your PIN, so you should never tell anyone what it is. That's why no bank or card issuer will ever ask you for it.
We've put together these simple tips to help you keep your PIN safe:
Online shopping is convenient, easy and for the most part, safe. But there are an increasing number of scams to watch out for. To help make shopping online a safer experience, we've put together some tips for our cardholders. These, together with initiatives like Barclaycard Secure are designed to help keep your details safe and reduce fraud.
In addition to Barclaycard working with the financial industry and implementing measures to reduce fraud, our cardholders benefit from a secure guarantee.
Whenever you use your commercial Barclaycard to pay for goods and services, in a shop, by phone or online, we guarantee you against fraud. This covers you and your business for any unauthorised spending on your account provided that:
We have a dedicated fraud team who continually monitor our customers' accounts, highlighting any irregular spending patterns. This means that from time to time we may call you to verify that certain transactions are genuine.
We may also request additional security information to confirm a transaction at the point of sale. These are likely to be infrequent and are important measures in our ongoing fraud prevention strategy.