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Call Charges and Information

  • 0845 – For BT residential customers, calls will cost no more than 4.5p per minute, plus 13.1p call set-up fee (current at December 2011). The price on non-BT phone lines may be different.
  • 0870 – For BT residential customers, calls will cost no more than 8.5p per minute, plus 13.1p call set-up fee (current at December 2011). The price on non-BT phone lines may be different.
  • 0844  556⁄581⁄811⁄848 – For BT residential customers, calls will cost no more than 5.5p per minute, plus 13.1p call set-up fee (current at December 2011). The price on non-BT phone lines may be different. Please check the BT price list for charges for other 0844 numbers as charges vary depending on the 3 digits following 0844.
  • Calls to 0500 and 0800 numbers are free if made from a UK landline.
  • For BT residential customers, calls to the Oyster helpline will cost no more than 3.5p per minute, (current at December 2011). The price on non-BT phone lines may be different.
  • Should you wish to register a complaint, contact us via post, email or telephone. Details of our complaints handling procedure are available on request. For all queries, please call 0844 811 9111 or visit Frequently Asked Questions
  • Your call may be monitored or recorded to make sure we're providing a quality service for you.

   Not with BT?

  • Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.