Credit Card Fraud Monitoring

As long as you have notified us as soon as possible of any fraudulent transactions and have taken all the reasonable precautions for example, you have not disclosed your PIN to anyone – you will not be liable for the fraudulent use of your card.

Fraud spot checks

If it looks as though someone else is using your card or details, we’ll contact you as soon as possible to check. You will be asked to confirm if a transaction(s) is something that you recognise.

Tell us if you are going abroad

To help protect yourself from fraud it is important to let us know when and where you are going on holiday. If a transaction looks out of the ordinary the transaction may not be processed. You can call us on 0844 811 9091 (call charges info) to let us know before you go.

What you can do to prevent credit card fraud

• Don't leave your card unattended in a car, office or changing room
• Don't leave your card in a visible place like on top of your handbag or sticking out of your pocket
• Never keep your cheque book and card together
• Don't write down your Personal Identification Number (PIN) and never reveal it to anyone
• If you think your card is lost or stolen, call us immediately
• Programme your card company's lost and stolen number into your mobile - ours is + 44 1604 230 230 (call charges info)
• Check your statement as soon as it arrives and query unknown purchases
• When making a payment, try not to let your card out of your sight and make sure it is returned. For example, if you're in a restaurant, ask the staff to bring the card terminal to you or follow them to the till.