Chip and PIN Protection

Never reveal your PIN to anyone. This means:

• Don't be tempted to jot your PIN down
• Never tell anyone your PIN or let them enter it for you
• Enter your PIN discreetly, just as you would when using a cash machine. If you are asked to enter your PIN into a handheld Chip and PIN terminal, move to a position where you won't be overlooked
• PINs are only intended for use at a Chip and PIN terminal or a cash machine
• Never give out your PIN when ordering by phone, post or online
• Always keep your receipt when you make a Chip and PIN payment to check it against your statement later.

My PIN is difficult to remember

You can change it to one of your choice at almost any Barclays cash machine in the UK. Just make sure that your new number isn't easy for someone else to guess. Don’t choose numbers such as your birthday, house number or age.

What happens if I forget my PIN?

Call our Customer Services team on 0844 811 9111 (call charges info) and we'll send you a PIN reminder.

My disability makes it difficult to remember/use a PIN

Call us on 0844 811 9011 (call charges info) for any assistance.

Would you like to know more?

Check out our frequently asked questions or call our PIN helpline on 0844 811 9011 (call charges info).