Credit Card Payment Help

We know that life doesn't always work out the way it's meant to. Sometimes your circumstances change, or you get a run of bad luck and you can't make your repayment schedule.

If you're reading this and it applies to you, the most important thing you can do for yourself is to contact us right now.

Don't try to wish the problem away and don't be persuaded to go to a debt management company. It's always better to talk to us before the problem gets any worse. We'll help you work out a repayment plan.

Call 0844 811 9111 to make the first step towards getting back on track (call charges info).

Where can I get impartial advice?

We'll give you the best advice we can offer, but we appreciate that you might want to talk to someone outside the situation. You can obtain free, impartial and confidential money advice from organisations such as Citizens Advice, Consumer Credit Counselling Service (CCCS) and Payplan.

Further independent guidance is available on the site run by the Financial Service Authority (FSA) www.moneymadeclear.fsa.gov.uk.

Payment Protection

For just 79p for every £100 of your monthly balance, you can take this extra precaution to protect yourself. If you can't work due to accident, sickness or involuntary unemployment, we could pay 10% of the monthly balance on your statement.

Call 0844 811 9111 to register for optional payment protection insurance (call charges info).

Please read our Help Leaflet†

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