Ask a Question - Account Services

• I've forgotten my log on details for account services what can I do?
• I've selected the right letters from my memorable word, but the account services log-in has failed - why is this?
• I've tried to register and failed for account services. Now it asks me not to try again. Why?
• Occasionally I am logged off from account services. Why?
• Should I save my account services ID number on my computer?
• What details do I need to log-in to my account online?
• What happens if I have already drawn more cash than my Cash Limit?
• What is ‘Verified by Visa’?

I've forgotten my log on details for account services what can I do?

If you have forgotten your ID number or passcode you can do this online via the Forgotten Details / Forgotten your ID number link on the account services log in page - https://bcol.barclaycard.co.uk/ecom/as/doLogon.do?x=49&y=35 You can also view your memorable word reminder that you have created.

You will need information from your most recent Barclaycard paper statement, and you will need to have your Barclaycard to hand to complete the process.

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I've selected the right letters from my memorable word, but the account services log-in has failed - why is this?

You may have forgotten your memorable word. Ask for your memorable word reminder by clicking on the link when you are logging in to your account. If you still can't remember you'll need to change your memorable word by calling the Barclaycard Internet Team on 0161 953 5501.

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I've tried to register and failed for account services. Now it asks me not to try again. Why?

For security reasons we do not allow unlimited registration attempts. Once your registration has failed you will be given a reference number and a customer services number (0161 953 5501) to call for assistance. The registration process must now be completed over the phone to ensure the main cardholder is attempting to register their account.

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Occasionally I am logged off from account services. Why?

There is a time limit set within the system for idle connections. If the service has not detected any action from your end within a certain time limit it will close your session, in case you have forgotten to log off.

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Should I save my account services ID number on my computer?

If you have difficulty remembering your ID number you can save it to your computer so each time you log in to your account your ID will already be there for you. It is safe to do this even if you share a computer as no-one can log-in to your account without your passcode and memorable word.

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What details do I need to log-in to my account online?

If you are already registered to access your account online you should have three pieces of information that you will need to access this area. These are:

• An Identification number (ID Number), which is the nine digit number given to you when you initially registered.
• A six digit passcode, which you created yourself upon the registration page
• A memorable word, also created by yourself.

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What happens if I have already drawn more cash than my Cash Limit?

Where your cash balance already exceeds the new cash limit, you will not be able to withdraw cash until you have repaid the cash balance to less than the amount of your credit limit which you can withdraw in cash. We will not charge a fee where you exceed your cash limit. A fee will only be charged where the total balance on your account exceeds the Credit Limit.

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What is 'Verified by Visa'?

This service, offered by Visa and in conjunction with debit and credit card issuers, enables you to validate your online payments by supplying a password known only to you and your debit card issuer.

• When you use a debit card to make a payment to your Barclaycard account online you may be asked to supply your password or register for the scheme.
• Also, when you use your Barclaycard at participating retailers, you may also be asked to supply this password or register for the scheme.

How it works

Your bank or credit card issuer may ask you to register for the service during the payment process, or ask you to register using their website independently.

To register you will need to enter some information about yourself and your account, and set up your personal greeting message and your password.

Following your registration, each time you use your card online to pay, your card issuer will request the password that you've specified, and will also display the personal greeting message that you specified. This is an extra check - just so that you know the request for your password is really from your bank.

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