Ask a Question - Account Services

• What is a Cash Limit and why are they applied?
• What is the 4 digit card reference that shows on my Recent Transactions and Statement Pages?
• When and how were Cash Limits applied?
• When I log in to my account online, I get the message 'No account summary'. Why?
• Which card usage amounts are used in calculating the amount of cash I have used against my Cash Limit?
• Which statement download format in account services should I choose?
• Why do I get a blank screen when connecting to account services?
• Why do I need so much information to register for account services?

What is a Cash Limit and why are they applied?

A Cash Limit is the amount of your credit limit which you can withdraw in cash. Cash Limits have been introduced as part of our commitment to lending responsibly and are common across other credit card companies.

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What is the 4 digit card reference that shows on my Recent Transactions and Statement Pages?

If you have additional cardholders on your card account, the last 4 digits of each card number can be used to identify which cardholder made which purchase. This is possible as each cardholder has a unique card number. If you have no additional cardholders on your card account then the 4 digit card reference number will always be the same, and will correspond to the last 4 digits on your card.

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When and how were Cash Limits applied?

From 20th October 2006 we removed the ability from some cardholders to obtain any cash advances in the UK.

From 5th February 2007 we have restricted the amount of cash some customers can withdraw on their Barclaycard to 50% of the credit limit for existing customers and 30% of the credit limit for new customers. This has been communicated either by letter or by a statement message to all affected customers.

Please note:

If you have already received or subsequently receive a letter advising that your ability to withdraw cash has been withdrawn, this overrides any communication which you receive, before or afterwards, limiting the amount of cash you may withdraw.

The ability to withdraw cash on an account can be suspended at any time.

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When I log in to my account online, I get the message 'No account summary'. Why?

If you report your card as lost or stolen, to protect your account we block the card and it becomes invalid immediately. As an extra safeguard we also disable access to your account online - so you will not be able to view it.

If you have reported your card with our Lost & Stolen department, once you receive your new card, you will need to register it again for online services because it will have a completely new card number.

We apologise for any inconvenience, however this is a precaution to protect against fraud.

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Which card usage amounts are used in calculating the amount of cash I have used against my Cash Limit?

Cash withdrawn, and cheques and other items processed with a cash interest rate are used to calculate the amount of cash you have used against your Cash Limit. Certain promotional cheques can affect your cash balance, please read the terms and conditions before use.

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Which statement download format in account services should I choose?

Your statement can be downloaded in a number of formats designed to meet a wide variety of uses for both PC and MAC users.

To save your statement to your computer for general viewing and printing select the Adobe Acrobat (PDF) format.

To be able to view, amend and manipulate your statement information in Excel you can download Comma Separated Excel Enhanced format.

The Standard CSV file will allow you to import your statements into most software packages.

A number of special formats you can use to load into specialist accounting packages such as Microsoft Money, MYOB and Quicken are also provided. Please refer to your particular accounting package for information about which to choose.

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Why do I get a blank screen when connecting to account services?

If you are accessing your account via a corporate firewall or Proxy server, it may be preventing the Javascript or Secure HTML from reaching your browser. See your company's proxy and firewall administrator for more information.

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Why do I need so much information to register for account services?

To ensure that registering for access to your account online is as secure as possible, the registration form asks for information that can only come from you, your card and your statement. We will not give information about you to anyone else, unless we have your permission or it is required by law. Further information on Privacy Policy.

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