Ask a Question - Credit cards

• I need a replacement Barclaycard as my signature strip is worn. How do I order a replacement?
• I need to amend the details held on my Card Protection Policy, how can I do this?
• I need to contact Barclaycard Customer Services from abroad, what number do I need to call?
• I paid my Barclaycard bill online but it's not showing on my account, should I be concerned?
• I paid my Barclaycard bill online, but it's not showing on my account - what do I do?
• I'd like a Barclaycard that has a flexible interest rate - is there a credit card that can offer me this?
• I'd like a Barclaycard that has a low APR - is there a credit card that can offer me this?
• I'd like to apply for a Barclaycard Credit Card, how can I do this?

I need a replacement Barclaycard as my signature strip is worn. How do I order a replacement?

You can request a replacement Barclaycard within account services (go to this URL - https://bcol.barclaycard.co.uk/ecom/as/doLogon) or alternatively you can call Customer Services on 0844 811 9111*

*Calls to 0870 numbers will cost no more than 8p per minute, (current at April 2006) for BT customers. The price of non-BT phone lines may vary. Calls may be monitored or recorded in order to maintain high levels of security and quality of service. If you are calling from abroad, the rate may vary depending on the country you are calling from.

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I need to amend the details held on my Card Protection Policy, how can I do this?

You can amend your details online, or by calling us on 0800 915 9293.

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I need to contact Barclaycard Customer Services from abroad, what number do I need to call?

You can call us on this number from abroad:

+44 1604 234234

Customer Services is open 24 hours per day.

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I paid my Barclaycard bill online but it's not showing on my account, should I be concerned?

We recommend that if you made this payment online by debit card, log into your account and check your access log by selecting the option on the left hand menu. This will show you if your payment request was submitted and if it was successful.

If there is no record of your payment in your log, or your payment was not successful, you will need to submit your payment again.

Don't forget, it can take up to 2 days to credit your account. To see details of processed and any pending payments click on the payments page of your account online.  You will see details of any payments made to your account at the top of the screen with ‘Pending' displayed for any transactions which have not already been credited to your account.

If you are unsure or have any questions our Customer Services Team will be happy to look into your query. Contact them direct on 0161 953 5501*, quoting the payment reference number that was given to you when you made the payment on-line.

I paid my Barclaycard bill online, but it's not showing on my account - what do I do?

There can be several reasons why your payment is not showing on your Barclaycard account. You could check your events log to see if the payment request was submitted and if it has been successful or not.

If you are unsure or have any questions our Customer Services Team will be happy to look into your query. Contact them direct on 0161 953 5501, quoting the payment reference number that was given to you when you made the payment on-line.

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I'd like a Barclaycard that has a flexible interest rate - is there a credit card that can offer me this?

Yes there is!

With Barclaycard Flexi-Rate the more you repay, the lower your interest rate will be.

Learn more about Barclaycard Flexi-Rate.

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I'd like a Barclaycard that has a low APR - is there a credit card that can offer me this?

Yes there is!

Barclaycard Simplicity has a small rate that stays small, just 6.8% p.a. on every purchase and balance transfer you make.

Learn more about Barclaycard Simplicity.

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I'd like to apply for a Barclaycard Credit Card, how can I do this?

You can apply securely online - check out the credit card range for further information, and to apply online.

Alternatively you can call us on 0870 241 3584.

call charges information

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