Ask a Question - Credit cards

• What is Identity Protection?
• What is Purchase Delivery Protection?
• What is the postal address to send my Barclaycard payment?
• What is Worldwide Assistance?
• What is your postal address for queries?
• What's happens if I get a message that you are unable to process the payment that I am trying to make online?
• When I use my Barclaycard abroad will I incur any foreign charges?
• Where do I send my completed Barclaycard Credit Card Application?

What is Identity Protection?

Identity theft happens when someone uses a piece of your personal information to commit fraud, usually to open credit and loan accounts in your name.

Our financial protection will cover you against the potential costs - legal fees, lost wages and expenses - that can occur.

Learn more about Identity Protection and download a free advice booklet.

Back to top

What is Purchase Delivery Protection?

Purchase Delivery Protection is a free service that covers you when you buy new goods (not second hand purchases and antiques) with your Barclaycard.

It's designed to help if your goods don't arrive or are delivered damaged and you can't resolve the issue with the supplier. It covers online shopping, purchases made over the phone and also High Street shopping if the goods are delivered to your door.

Learn more and read the terms and conditions of Purchase Delivery Protection.

Back to top

What is the postal address to send my Barclaycard payment?

Please send payments to:

Barclaycard
Dept PP
Bolton
BL11 1XX

Back to top

What is Worldwide Assistance?

If things go wrong when you're on holiday, you're not on your own. Our Worldwide Assistance package offers a wide range of practical help and support - all just a phone call away.

Learn more about Worldwide Assistance.

What is your postal address for queries?

Please send any queries to: 

Barclaycard House
PO Box 5592
Northampton
NN4 1ZY

PLEASE NOTE PAYMENTS SHOULD NOT BE SENT TO THIS ADDRESS.

Please send payments to:

Barclaycard
Department PP
Bolton
BL11 1XX

What's happens if I get a message that you are unable to process the payment that I am trying to make online?

There are a few things which might mean we can't process your payment:

Incorrect Card Details

Your card number is Invalid, the card has expired or the expiry date/issue number have been entered incorrectly. Please check and re-try if necessary. Until you have resolved this issue, please settle your account by alternative means.

Address Verification Failure

For your additional security, address checks are made between your bank and Barclaycard when you make a payment using your debit card online.

Payments may be declined on some card types where your Barclaycard address does not match the address held by your bank.  Please check your address with your issuing bank and Barclaycard and re-try your payment.

If the address your bank holds is different to your Barclaycard account you can still make a payment online, by entering your bank account address details each time you make a payment.

Verified by Visa SecureCode Referral

This  service, offered by Visa and  in conjunction with card issuers, enable you to validate your online payments by supplying a password known only to you and your debit card issuer.  If you enter an incorrect password your bank may decline your payment request.  This is solely the decision of the bank that issued your debit card.

Referral

Your bank's authorisation process may not allow large amounts or irregular payments to be authorised unless the card is present. Your bank may also requires certain manual security procedures that our Automated Payment Systems cannot currently process. Until you have resolved this issue, please settle your account using smaller amounts or by alternative means.

Insufficient Funds

You may not have enough cleared funds in your debit card account to cover the payment you are trying to make. (Your cleared funds may be less than the 'amount available' displayed at ATMs). For example, this may be due to a cheque that hasn't cleared yet, or awaiting an automatic transfer of funds that hasn't yet occurred. Your branch will be able to tell you the exact actual amount currently available, and when they can authorise the withdrawal. Until you have resolved this issue, please settle your account by alternative means.

Back to top

When I use my Barclaycard abroad will I incur any foreign charges?

 For every foreign currency transaction made on your Barclaycard, a 2.75% commission is charged. The total amount is added to the account and is clearly shown in the summary box on the statement.

The charge is a foreign exchange commission charge on the value of non sterling transactions. It covers costs that Barclaycard incur for foreign transactions and currency conversion.

If you withdrew cash from your Barclaycard while abroad you would still incur the foreign transaction fee, and a cash advance fee of 2.5%. If you withdrew cash from your Barclaycard in the UK, then only the cash advance fee of 2.5% would apply.

Back to top

Where do I send my completed Barclaycard Credit Card Application?

Please send your completed application to:

Barclaycard
Department H
MTTA
Freepost MID 19288
Northampton
NN4 1EY

Back to top