Ask a Question - Payments

• I paid my Barclaycard bill online but it's not showing on my account, should I be concerned?
• I paid my Barclaycard bill online, but it’s not showing on my account - what do I do?
• I've noticed a transaction on my Barclaycard statement which I don’t recognise. What do I do?
• My debit card payment in account services has failed - will I be charged a late payment fee?
• The address my bank holds for me is different to my Barclaycard account, does this mean I can't make a debit card payment?
• What information will I need to pay my bill online?
• What is the postal address to send my Barclaycard payment?
• What's happens if I get a message that you are unable to process the payment that I am trying to make online?

I paid my Barclaycard bill online but it's not showing on my account, should I be concerned?

We recommend that if you made this payment online by debit card, log into your account and check your access log by selecting the option on the left hand menu. This will show you if your payment request was submitted and if it was successful.

If there is no record of your payment in your log, or your payment was not successful, you will need to submit your payment again.

Don't forget, it can take up to 2 days to credit your account. To see details of processed and any pending payments click on the payments page of your account online.  You will see details of any payments made to your account at the top of the screen with ‘Pending' displayed for any transactions which have not already been credited to your account.

If you are unsure or have any questions our Customer Services Team will be happy to look into your query. Contact them direct on 0161 953 5501*, quoting the payment reference number that was given to you when you made the payment on-line.

I paid my Barclaycard bill online, but it's not showing on my account - what do I do?

There can be several reasons why your payment is not showing on your Barclaycard account. You could check your events log to see if the payment request was submitted and if it has been successful or not.

If you are unsure or have any questions our Customer Services Team will be happy to look into your query. Contact them direct on 0161 953 5501, quoting the payment reference number that was given to you when you made the payment on-line.

Back to top

I've noticed a transaction on my Barclaycard statement which I don't recognise. What do I do?

Contact us immediately on 0844 811 9111*.

call charges information

Back to top

My debit card payment in account services has failed - will I be charged a late payment fee?

When you make a payment online you will be advised straight away if your payment has been successful. If your payment is declined we recommend that you check the details you entered and try again. If it is declined again we suggest you use a different method to clear your minimum payment before it becomes due:

• By Telephone banking - tell your bank our sort code 20-04-15, our account number 38290008, and your card number.
• By Direct Debit - just call us on 0870 154 0154** with your current account details.
• By post, with a cheque or postal order. Please make cheques payable to Barclaycard and write your Barclaycard number and postcode on the back. Send your cheque and completed Bank Giro Credit Slip to Barclaycard, Dept PP, Bolton BL11 1XX. Allow at least 4 working days before your payment due date.
• Over the counter at any bank - by cash or cheque using the bank giro credit slip attached to your statement.

call charges information

Back to top

The address my bank holds for me is different to my Barclaycard account, does this mean I can't make a debit card payment?

We would encourage you to update your details and use your permanent residential address for all your financial services. However if your details are different you can still make a payment online, by entering your bank account address details each time.

Back to top

What information will I need to pay my bill online?

You need to quote the following details

• your Switch/Maestro or Visa Debit card number,
• expiry date
• your Card Security Code (the three digit code) on the reverse of your debit card
• the amount that you wish to pay.
• You'll also need to provide the debit card billing address if it differs to your Barclaycard billing address as an additional security check.

Barclaycard are one of the first financial institutions to join the Verified by Visa SecureCode scheme to further safeguard you from fraud.
This service, offered by Visa in conjunction with card issuers, enable you to validate your online payments by supplying a password known only to you and your debit card issuer.

• If you have previously registered your debit card account for this service you may be prompted to enter your password as if you were shopping online at a participating retailer.
• If your debit card is not yet registered you may be asked to register it for the service when you are submitting your payment online.

Back to top

What is the postal address to send my Barclaycard payment?

Please send payments to:

Barclaycard
Dept PP
Bolton
BL11 1XX

Back to top

What's happens if I get a message that you are unable to process the payment that I am trying to make online?

There are a few things which might mean we can't process your payment:

Incorrect Card Details

Your card number is Invalid, the card has expired or the expiry date/issue number have been entered incorrectly. Please check and re-try if necessary. Until you have resolved this issue, please settle your account by alternative means.

Address Verification Failure

For your additional security, address checks are made between your bank and Barclaycard when you make a payment using your debit card online.
Payments may be declined on some card types where your Barclaycard address does not match the address held by your bank.  Please check your address with your issuing bank and Barclaycard and re-try your payment.

If the address your bank holds is different to your Barclaycard account you can still make a payment online, by entering your bank account address details each time you make a payment.

Verified by Visa SecureCode Referral

This  service, offered by Visa and  in conjunction with card issuers, enable you to validate your online payments by supplying a password known only to you and your debit card issuer.  If you enter an incorrect password your bank may decline your payment request.  This is solely the decision of the bank that issued your debit card.

Referral

Your bank's authorisation process may not allow large amounts or irregular payments to be authorised unless the card is present. Your bank may also requires certain manual security procedures that our Automated Payment Systems cannot currently process. Until you have resolved this issue, please settle your account using smaller amounts or by alternative means.

Insufficient Funds

You may not have enough cleared funds in your debit card account to cover the payment you are trying to make. (Your cleared funds may be less than the 'amount available' displayed at ATMs). For example, this may be due to a cheque that hasn't cleared yet, or awaiting an automatic transfer of funds that hasn't yet occurred. Your branch will be able to tell you the exact actual amount currently available, and when they can authorise the withdrawal. Until you have resolved this issue, please settle your account by alternative means.