How to protect yourself

There are lots of ways you can safeguard yourself against online fraud, and you don't need a degree in computing to be able to follow them:

• When you log in to our website, the first thing you want to check is the site certificate. This proves you're entering a genuine Barclaycard zone. You can do this by double-clicking the padlock symbol at the bottom of your page. More info on how to check the site certificate.
• Visit the official site for your operating system (eg. Windows XP) and web browser (eg. Internet Explorer) to download the latest updates which help to keep your computer secure.
  For Microsoft browsers
  For Netscape browsers

• A personal firewall and anti-virus software are essential tools in your armoury to block unauthorised individuals and viruses from your computer when you're surfing. Install them before you start your onlne banking and download updates as soon as they're available.
• Keep your personal details secret. Never write down or reveal your password or memorable word. Remember, we will request only TWO characters from your memorable word when you log in.
  If you make a number of incorrect attempts to log in, we will disable your access - we appreciate this is frustrating, but it's an essential security measure. Should this happen to you, don't panic - you can get back online by clicking on 'Forgotten log on Details'.
• Be alert for scam emails. They claim to be from us (or another reputable company), but if you click the link, you'll be taken to a spoof website. Scam emails may ask you to confirm or provide personal information such as your log in/security details. They'll often use alarming language to try to intimidate you into providing the information ("Your account will be closed"/"Final reminder, act today" are particular favourites). However, rest assured that we never ask you to provide this kind of personal information in an email. So if you receive such a request, you can be sure it's not from us.
  If you did click the link to look at the website, you could check its authenticity by double-clicking on the certificate symbol. However, even just following the link could expose you to viruses. If you're in any doubt about the source of an email, the best policy is to hit the delete key without opening it. See some example scam emails.
• We know it's tedious, but it's essential to check your accounts regularly. Look for transactions you don't remember making or recognise. If in doubt, note the details and report it to our Helpdesk immediately on 01604 230230 (call charges info).
• Always remember to select the "log out" button when you've finished using our website- don't just close the window.
• Never leave your PC unattended while you're logged in to the service. We've designed the website so that you will be automatically logged out if your computer remains inactive for a period of time, just in case you forget to do so yourself, but don't rely on this.
• We automatically instruct most browsers not to store your personal information in the cache (memory). However, some types of browser may ignore this request, so get into the habit of clearing the cache yourself. This isn't as tricky as it sounds. Find out how to clear your cache.

You'll find more basic tips on internet and email security at home on the microsoft website: http://www.microsoft.com/protect/default.mspx.