Personal Loans

We set individual rates on the basis of a customer's financial status and the amount borrowed. Therefore the rate you are offered may differ from the Typical APR shown.

Loans subject to status. Early settlement fees will apply.

Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised and regulated by the Financial Services Authority and subscribes to the Banking Code.

The information contained in this table summarises key features of our unsecured personal loan. You'll still need to check the terms and conditions for full details.

Guide To Insurance

Read on to find out who’s eligible for Barclaycard personal loan payment protection insurance, what’s covered and how to make a claim.

Sections

• About our Insurance Services
• About personal loans from Barclaycard Payment Protection Insurance
• Policy Summary / Key Facts
• General Information

Key Facts

• Who's eligible?
• What is covered?
• What is not covered?
• What is the duration of this insurance?
• How much does this insurance cost?
• What happens if I want to cancel this cover or repay my loan early?
• How do I make a claim?
• How do I find out more or make a claim if I am dissatisfied?
• Compensation scheme

About our Insurance Services

In the following section 'we/us' refers to Barclays Bank PLC.

Name and address of the insurance intermediary

Barclays Bank PLC. Registered address:1 Churchill Place, London E14 5HP

Statutory Status

Barclays Bank PLC is authorised and regulated by the Financial Services Authority (FSA). The FSA is the independent watchdog that regulates financial services.

FSA register

Check our FSA registration by visiting their website www.fsa.gov.uk/register or calling them on 0845 6061234.
Our FSA authorisation number is 122702.

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Whose products do we offer?

We can only offer Payment Protection Insurance products from Barclays Insurance (Dublin) Limited and Barclays Assurance (Dublin) Limited.  Barclays Bank PLC has an indirect 100% shareholding in both companies.

Advice or information

If a member of our staff  has discussed your requirements for Barclaycard Payment Protection with you and recommended this product, we will send you a specific Statement of Demands and Needs.

If you have not discussed your cover with a member of our staff, for example, if you have applied for Barclaycard Payment Protection via an internet or paper application, no recommendation has been made and you need to ensure the cover meets your needs. This product is designed to meet the demands and needs of those who wish to ensure that their payment protection needs are met.

FSA Client Money Rules

Barclays Bank PLC is an approved bank for the purposes of the Client Money Rules.  Prior to transferring your Premium to the insurer, Barclays Bank PLC acts as a banker rather than a trustee in respect of any money held by it on your behalf in an account with Barclays Bank PLC.

As a result, Barclays Bank PLC will not hold money in accordance with the FSA Rules on Client Money.  In particular, Barclays Bank PLC will not segregate your money from its own and Barclays Bank PLC shall not be liable to account to you for any profits made by its use as a banker of such funds.

Complaints

If you wish to register a complaint regarding the sales process, please either write to us at Complaints, 9th Floor, 1 Churchill Place, Canary Wharf, London, E14 5HP, or call us at 0800 151617 (to make sure we maintain a high quality service, we may monitor or record phone calls).

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, Customer Contact Division, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 0801800.

If you raise a complaint, this will not affect your right to take legal proceedings.

Compensation Scheme

Barclays Bank PLC is covered by the Financial Services Compensation scheme (FSCS). Barclays insurance (Dublin) limited and Barclays Assurance (Dublin) limited are also covered by the FSCS which means that you may be entitled to compensation from the scheme if we cannot meet our obligations. The insurance contract is covered for 100% of the first £2,000 and 90% of the remainder of the claim. You can get more information about the compensation scheme arrangements by contacting the FSCS on 020 7892 7300 or by visiting their website at www.fscs.org.uk.

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About personal loans from Barclaycard Payment Protection Insurance

Policy Summary: key facts

Introduction

This Policy Summary is designed to provide you with the key facts about your Payment Protection Insurance, which covers you for Life, Accident or Sickness, Involuntary Unemployment, Hospitalisation, Critical Illness and Permanent Total Disability.  It does not contain the full terms and conditions of the policy, which can be found in the Policy Document.

The combined insurer is:

• Barclays Insurance (Dublin) Limited
• Barclays Assurance (Dublin) Limited

In this section we/us refers to the combined insurer.

Who is eligible?

Any of our customers who are aged between 18 and 70 at the start date and who are resident in the UK can take out cover on a Barclaycard Personal Loan.

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What’s covered?

The following table provides details of the cover types available. Not all cover types may be relevant to you. The cover you select will be confirmed on your policy schedule when you application is completed.

	Qualifying conditions	Benefit payable & Limit
Involuntary Unemployment	Continuously unemployed for 14 days or more beginning no sooner than 60 days after the start date. Must be working immediately prior to the claim. Must be available for and actively seeking employment.	1/30th of your monthly repayment for each consecutive day that you are unemployed, payable from the first day of unemployment, subject to a maximum of £5,000 for any 30 day period and a maximum claim duration of 360 days
Accident or Sickness	Continuously disabled for 14 days or more. Under regular care and attendance of a doctor	1/30th of your monthly repayment for each consecutive day that you are disabled, payable from the first day of disability, subject to a maximum of £5,000 for any 30 day period
Life cover	Death	Outstanding loan balance (excluding arrears), subject to a maximum of £50,000
Critical Illness	Diagnosis of a heart attack, stroke, cancer or kidney failure by a consultant, coronary artery disease requiring surgery and major organ transplant	Outstanding loan balance (excluding arrears), subject to a maximum of £50,000
Hospitalisation	Confined to hospital for more than 24 hours. Must not be working immediately prior to the claim	1/30th of your monthly repayment for each consecutive day that you are confined to hospital, payable from the first day of hospitalisation, subject to a maximum of £5,000 for any 30 day period
Permanent Total Disability	Suffer accidental injury, which will prevent you from working for the rest of your life	Outstanding loan balance (excluding arrears), subject to a maximum of £50,000

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What is not covered?

You are generally not covered for anything you already know about or that is caused by deliberate or illegal acts on your part.

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Other exclusions and limitations

There are some general points you need to be aware of:

During a repayment holiday we will only pay life and critical illness claims.  Payments for claims relating to disability, involuntary unemployment and hospitalisation will only take effect once the repayment holiday is over.

War, riot, civil commotion or any similar event are not covered.

What’s the duration of this insurance?

Unless you cancel this insurance or related lending agreement, cover will last for the repayment period of the loan or until we pay Life, Critical Illness or Permanent Total Disability Benefit.  We recommend that you review and update your cover periodically to ensure it remains adequate.

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How much does this insurance cost?

Your premium is calculated as a percentage of your loan, based on the term of your policy. This premium is added to the loan and interest is applied on the total figure and then divided by the number of repayments to give you a single, fixed monthly repayment. We will provide you will full details of your premium and the related loan before you accept your agreement with Barclays Bank PLC. Insurance Premium Tax (IPT) will be included.

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What happens if I want to cancel this cover or repay my loan early?

If, after taking out a Personal Loans from Barclaycard Protection Plan and reading the Policy Document, you do not want to continue with the insurance, please contact Barclaycard Customers Services by telephone on 0800 289 989* or alternatively, in writing to Barclaycard, P.O. Box 49, Liverpool, L69 7BB. The loan agreement will be cancelled and you will get a new loan agreement without the insurance.

If you do this within 30 days of receiving your Policy Document, we will cancel your insurance from the start date and refund all premiums paid.  If you terminate your policy after 30 days of receiving your Policy Document we will refund part of your premium.  However, the amount refunded will not be calculated on a pro-rata basis and will not be the same as the amount outstanding on the premium loan.  Instead it will reflect the fact that more risk is incurred at the start of the loan.

An example of what you will receive is shown below.

Proportion of Loan Term Expired	Percentage of Premium you’ll be refunded
One quarter	56%
Half	25%
Three quarters	6%

This information is provided as a guide and does not take into account any repayment holiday that may apply.

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How do I make a claim?

If you need to make a claim, please read the relevant section for the cover that you are claiming under and ensure none of the exclusions apply to you. If you meet all the conditions, please phone us on 0500 500 700*. Please note, you will need to provide the following information to support your claim (as applicable).

Step 1:

Please phone us on 0500 500 700

Step 2:

We will take the details and register the claim (and, where possible, give a decision) over the phone or we will send the Insured a claim form, which should be completed in full, including the relevant additional information (in English) to support the claim (as applicable):

• Accident or Sickness claim - a doctor's certificate confirming your condition and your Employer's confirmation of your absence from work.
• Involuntary unemployment cover claim - confirmation from the Department for Work and Pensions (or the equivalent agency in your country of residence) of Jobseekers Allowance (JSA), or if you are ineligible for JSA, alternative evidence that you are actively looking for work, and your employer's confirmation of your involuntary unemployment. If you are self-employed, this will be evidence from your Accountant or Tax Office that your business has ceased to trade.
• Life claim - a copy of your death certificate will be required from your representative. You must provide and pay for any proof that is required to support your claim.

Step 3:

Return the claim form with the required evidence. We will try to assess your claim within 48 hours.

Step 4:

We will contact you (or your representative in the event of your death) by telephone or in writing to advise of our decision about your claim. If we have accepted your claim, we will pay it promptly (payment may be made directly to the lender on your behalf, at our discretion).

Step 5:

We will send you a continuing claim form each month and, if approved, we will pay the benefit each month until you tell us that you no longer qualify to claim or until the claim is fully paid, whichever is sooner.

We will try to assess your claim within 48 hours. You must provide and pay for any proof that is required to support the claim. See section 2 of the Policy Document for full details.

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How do I find out more or make a complaint if I am dissatisfied?

If you have any questions/complaints relating to your cover, please telephone us on 0500 500 700*.  Alternatively write to us at the following address: The Customer Service Team, Barclays Insurance (Dublin) Limited, PO Box 586, Shannon, Co. Clare, Ireland.  

If you cannot settle your complaint with us, you may refer it to the Financial Ombudsman Service, Customer Contact Division, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800.

If you raise a complaint, it will not affect your right to take legal proceedings.

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Compensation Scheme

Barclays Bank PLC is covered by the Financial Services Compensation scheme (FSCS). Barclays insurance (Dublin) limited and Barclays Assurance (Dublin) limited are also covered by the FSCS which means that you may be entitled to compensation from the scheme if we cannot meet our obligations. The insurance contract is covered for 100% of the first £2,000 and 90% of the remainder of the claim. You can get more information about the compensation scheme arrangements by contacting the FSCS on 020 7892 7300 or by visiting their website at www.fscs.org.uk.

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General Information

Governing Law

If you buy insurance in the UK, you can choose which law will apply to your policy.  Unless you and the insurer make a written agreement saying otherwise before the policy is issued, the law of England and Wales will apply to this insurance.

Unless otherwise agreed the contractual terms of this policy, all prior information and all communications will be in English.

Your Insurer

This Insurance is underwritten by Barclays Insurance (Dublin) Limited and Barclays Assurance (Dublin) Limited, Registered Office, Two Park Place, Hatch Street, Dublin 2, Ireland.  Registered in Ireland with Numbers 265959/60.  Both are regulated by the Financial Regulator (FR) and are subsidiaries of Barclays Bank PLC, which is authorised and regulated by the Financial Services Authority (FSA).

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Call charges info for calls from landlines within the UK