We do our best to provide you with the best service possible. However, occasionally we may not live up to your expectations.
If you feel our service to you could have been better, we'd really like to know so we can try to make sure it doesn't happen again, to you or someone else.
Just choose the method that's most convenient for you to contact us.
For the easiest way to tell us about your complaint, please call us on:
For customers who are hard of hearing, please call the deaf helpline/typetalk number on:
1 8001 0844 811 9191
Our customer service team are happy to help 24 hours a day. View our call charges.
To help us resolve your complaint as quickly as possible, we need to know:
Send us a message online
Just register or log in to mybarclaycard, our online account services and send us a message via "Your messages". To help us resolve your complaint as quickly as possible, please check the "What we need from you" section below.
Fax your complaint
01604 254 152
Write to us
PO Box 10200
For PPI specific complaints, please go to www.barclaycard.co.uk/personal/ppi
Once we get your complaint, we'll try to resolve it as quickly as we can, it if takes a little longer than expected, we'll:
Hopefully, we’re able to resolve your complaint to your satisfaction. If, however, anything is unclear or if you are unhappy with the way we have handled your complaint, please contact the person or department that handled your complaint and they will do all they can to answer your questions and reach an agreement.
If your complaint’s still unresolved, you can ask for a review from Financial Ombudsman Service, which was set up by the Financial Services Authority. They review complaints from personal or business customers with a turnover of less than €2million a year and fewer than 10 employees.
You can contact them in writing, by phone or send them an email.
Write to them at:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
Call them on:
0845 080 1800
Email them at: