Internet Fraud

Relax with the knowledge that Barclaycard offer credit card protection and an online fraud service.

We'll help make sure you can access your Barclaycard account securely, but you'll also need to play your part by being vigilant when it comes to viruses and hoax emails. To make life easier we've explained what you need to look out for when surfing the web. 

Surf the web with confidence

We've worked hard to make sure your Barclaycard online account service is as secure as possible; giving you peace of mind every time you log in. Here's how: 

  1. When you log into your account your session will be encrypted so that no-one can access your information
  2. For added security we'll also log you out if your account is inactive for a little while
What you need to know

What you need to look out for

There are a number of ways fraudsters can access your personal details, but you can protect yourself if you know what to look out for: 

Fraudsters often use hoax emails and websites as a way of 'phishing' for your personal information and passwords. Emails can look like they are from your bank or social networking site, and often contain a link to a fake website. If you click on the link you'll be asked to disclose personal information that can be used to access details about you and your accounts. 

Take a look at the address bar - if it doesn't start with http:// or https:// then it's not secure and you shouldn't enter any personal details or credit card information. This simple check can help to keep your details secure and prevent impersonation. If you ever receive a hoax email that looks like it could've come from Barclaycard or Barclays, get in touch with us straight away. You can forward the email to our internet security team at

Email attachments can carry viruses and by downloading the attachment, fraudsters may have access to your programs and files - this is called a 'Trojan' email. Hidden viruses can also cause problems but your email provider should flag these as a 'Macro-Virus'. 

If you receive lots of spam or your internet connection is slower than usual this may mean that spyware has been downloaded. When spyware is active, you'll notice lots of pop ups and banners appear on your computer. 

To protect your computer against viruses and spyware, ensure your Wi-Fi access is secure by creating a unique password. This will prevent fraudsters gaining access to your computer via a wireless link. 

You can find more about how to keep yourself safe online
Your online fraud checklist

Your online fraud checklist

To make life easier, we've listed some 'do's and don'ts' to help you surf the web without any worries: 

  • Keep your contact details up to date just in case we spot something unusual and need to contact you
  • Keep your computer secure with antivirus and anti-spying software
  • Type in the web address when logging in to banking and membership websites
  • Set up a spam filter on your email account to help block 'phishing' emails
  • Choose strong passwords with a mixture of numbers and letters
  • Check for a padlock icon in the bottom right corner of your browser and the prefix http:// and https://

  • Click on a link to access a website if you're unsure whether it's safe
  • Reply to emails looking for personal information. We'll never ask you for information by email
  • Reveal your full passcodes or PIN to anyone - keep them to yourself
  • Give your personal information away on social networking sites
  • Leave your computer unattended when you're logged in to your account