If your card goes missing, we can provide you with alternative ways of making payments, wherever in the world you are. Our helpline is open 24 hours a day, 7 days a week.
To take advantage of this service, call:
0844 811 9141
If you’re abroad:
+44 1604 230 230
Emergency cash advances, which are subject to status, are provided by WhiteConcierge. Their address is Worldwide House, Thorpe Wood, Peterborough, PE3 6SB, England. WhiteConcierge’s registered company number is 06203706.
Emergency card replacements are provided by either Visa Global Customer Assistance Services or MasterCard Global Services.