There are several ways to protect yourself and your account details from online fraudsters. These range from taking extra care online to actively checking if the site you’re on is authentic or not.
Check the site certificate
When you log in to a secure Barclaycard area such as mybarclaycard online services, it’s easy to verify if the session is encrypted for your security by checking the site certificate.
Firstly, make sure Barclaycard owns the secure session.
- Double-click on the padlock in your browser window.
- A dialogue box will open. It should show that the website is owned by, or the certificate is issued to, bcol.barclaycard.co.uk.
Next, check that our security certificate is valid.
- Select the option to ‘View certificate’. You may find it in the tab that says 'Security’, depending on your browser.
- There you can check how long the certificate is valid for. Depending on the browser you’re using, you may see further verification that 'This certificate is OK'.
Make sure your web browser is secure
Manufacturers are constantly updating their browser applications to help improve performance and security. So every time you’re notified that a new update is available for your web browser, it’s best to download it immediately.
Install a firewall and antivirus software
These are great at keeping unauthorised people and viruses at bay when you’re online. Use them to keep your computer secure and install any updates as soon as they’re released.
Keep your personal details secure
Avoid writing down your security details that you use to log in to mybarclaycard online servicing so it’s less likely to fall into the wrong hands. To protect your account information if we notice a number of failed attempts to log into online servicing then access will be blocked.
If you've forgotten any of your security details there are links available to help you re-set your details.
Be alert for scam emails
If you receive an email that asks for your banking or log in details, it’s best to treat it with suspicion, as we’d never ask for your account information in an email. Such emails may use an urgent or threatening tone to cajole you into supplying the information they’re asking for.
Scam emails may look authentic, as though they were sent by us or another reputable financial organisation. Often they’ll have a link which directs you to a spoof website where you’ll be asked to enter your details. Even just clicking the link could activate a virus, so the best action to take is to delete the email without opening it.
If you’ve clicked on a link and are still unsure whether or not you’re on a Barclaycard site, just check the website’s certificate.
If you think you’ve received a scam email, forward it to:
Keep a close eye on your account
It’s important to check your account on a regular basis, so you can spot any unusual activity sooner rather than later. If you notice a transaction you don’t recall making, make a note of the details and contact us right away.
Call our helpdesk on:
01604 230 230
Always log out
Once you finish using mybarclaycard or any secure site, make sure you’ve logged out before you close the window. If you’re using an internet cafe or a shared computer, the next person on the computer may be able to access your account after you if you haven’t logged out.
Never leave your computer while you’re logged in
If you need to take a break, it’s safer to finish what you’re doing and log off. Then just log back in when you’re ready to carry on.
As an added precaution, you’ll be automatically logged out if your computer’s been inactive for a while.
Clear your browser cache
When you visit a webpage, your browser stores the page so you can access it quickly when you next return to it. However if you’re using a shared computer, it’s safer if the page you’re on isn’t stored for someone else to visit.
We automatically instruct most browsers not to store your personal information in their memory or cache. For extra peace of mind, it may be worth clearing your browser cache manually by following the instructions of your browser manufacturer.