There are several ways to protect yourself and your account details from online fraudsters. These range from taking extra care online to actively checking if the site you’re on is authentic or not.
When you log in to a secure Barclaycard area such as Barclaycard online services, it’s easy to verify if the session is encrypted for your security by checking the site certificate.
Firstly, make sure Barclaycard owns the secure session.
Next, check that our security certificate is valid.
Manufacturers are constantly updating their browser applications to help improve performance and security. So every time you’re notified that a new update is available for your web browser, it’s best to download it immediately.
These are great at keeping unauthorised people and viruses at bay when you’re online. Use them to keep your computer secure and install any updates as soon as they’re released.
Avoid writing down your security details that you use to log in to Barclaycard online account services so it’s less likely to fall into the wrong hands. To protect your account information if we notice a number of failed attempts to log into online servicing then access will be blocked.
If you've forgotten any of your security details there are links available to help you re-set your details.
If you receive an email that asks for your banking or log in details, it’s best to treat it with suspicion, as we’d never ask for your account information in an email. Such emails may use an urgent or threatening tone to cajole you into supplying the information they’re asking for.
Scam emails may look authentic, as though they were sent by us or another reputable financial organisation. Often they’ll have a link which directs you to a spoof website where you’ll be asked to enter your details. Even just clicking the link could activate a virus, so the best action to take is to delete the email without opening it.
If you’ve clicked on a link and are still unsure whether or not you’re on a Barclaycard site, just check the website’s certificate.
If you think you’ve received a scam email, forward it to:
It’s important to check your account on a regular basis, so you can spot any unusual activity sooner rather than later. If you notice a transaction you don’t recall making, make a note of the details and contact us right away.
Once you finish using Barclaycard account services or any secure site, make sure you’ve logged out before you close the window. If you’re using an internet cafe or a shared computer, the next person on the computer may be able to access your account after you if you haven’t logged out.
If you need to take a break, it’s safer to finish what you’re doing and log off. Then just log back in when you’re ready to carry on.
As an added precaution, you’ll be automatically logged out if your computer’s been inactive for a while.
When you visit a webpage, your browser stores the page so you can access it quickly when you next return to it. However if you’re using a shared computer, it’s safer if the page you’re on isn’t stored for someone else to visit.
We automatically instruct most browsers not to store your personal information in their memory or cache. For extra peace of mind, it may be worth clearing your browser cache manually by following the instructions of your browser manufacturer.