Customers’ information

We’re working to keep all our customers’ information up to date

We need to keep up to date records for our customers to meet Financial Conduct Authority regulations and to help protect your business from fraud and financial crime.

We’re reviewing and validating the information we hold on our customers. We may also need to contact you directly to ask you to confirm some details.

If we do contact you about this please respond to this quickly, to ensure there will be no interruption to your service. It’s important to protect you and it’s a condition of your Terms and Conditions that you keep us updated with any changes to your company information.

How do I know this request is from a trusted source?

We’re letting our customers know we’re doing this through mailings, by phone and here on our website, so you know that this request is coming from Barclaycard.

We’ll also write to you and show some of the information we’re holding currently and ask you to verify it, so you’ll know it’s from us.

If you’d prefer to speak to us about this, you can call us on 0330 153 8552

When do I need to reply by?

We’d appreciate you responding as soon as possible to ensure there’s no interruption to your service. In order to meet Financial Conduct Regulations and help protect your business from fraud and financial crime, it is mandatory that you provide us with this information.

I need some time to confirm this information. Can I continue to use my card(s) in the meantime?

Yes, your current card(s) can be used whilst you are getting this information. We’re here to help you with any issues/ queries that you may have. You can call us on 0330 153 8552. As long as you get the information we need before the date in the letters we’ve sent to you, there’ll be no disruption to your service. 

What happens if I do not confirm this information?

If you do not respond to our requests your account may be closed and you’ll no longer be able to use your card(s). We will of course contact you and give you plenty of notice before this happens. We obviously don’t want this to happen, so if you can get back to us as soon as possible with the information we need we’ll make sure this doesn’t happen. 

Barclaycard called me to discuss this, why do you need to ID me if you called me to discuss?

If we call you about this, we need to verify that we’re speaking to the authorised account contact in order to discuss your account details. This is part of our standard ID and Verification process which is designed to help protect your account.

My details have recently changed, so the details you've sent me are incorrect.

If the information held on our systems is incorrect then please provide the correct details in the amendment column and any extra details that we've requested. Then sign the form and return it to us. We’ll follow up with you if we need you to provide any additional proof to verify this new information.

My business type has changed e.g. from a sole proprietor to a limited company, limited company to a sole trader etc.

If your company type is no longer what's shown on the letter, then please contact us directly on 0330 153 8552

My company details are about to change again, what should I do?

Please verify the information we currently hold following instructions provided in our letter. If the details change again in the future then please contact us as soon as they do to let us know on 0330 153 8552

My business is under new ownership, what do I need to do?

The current agreement is not transferrable, Please contact us on 0330 153 8552

I'm not happy being asked to do this, who can I speak to?

We need to keep up to date records for our customers to meet Financial Conduct Authority regulations and to help protect your business from fraud and financial crime. Therefore, we will need you to provide us with the requested information.

If you’d prefer to speak to us about this though, you can call us on 0330 153 8552. 

When can I speak to somebody to discuss the letter(s) I have received?

You can call us Monday – Friday between 9-5pm direct on 0330 153 8552. Our team will be more than happy to help.