We need to keep up to date records for our customers to meet Financial Conduct Authority regulations and to help protect your business from fraud and financial crime.
We’re reviewing and validating the information we hold on our customers. We may also need to contact you directly to ask you to confirm some details.
If we do contact you about this please respond to this quickly, to ensure there will be no interruption to your service. It’s important to protect you and it’s a condition of your Terms and Conditions that you keep us updated with any changes to your company information.
We’re letting our customers know we’re doing this through mailings, by phone and here on our website, so you know that this request is coming from Barclaycard.
We’ll also write to you and show some of the information we’re holding currently and ask you to verify it, so you’ll know it’s from us.
If you’d prefer to speak to us about this, you can call us on 0330 153 8552.
We’d appreciate you responding as soon as possible to ensure there’s no interruption to your service. In order to meet Financial Conduct Regulations and help protect your business from fraud and financial crime, it is mandatory that you provide us with this information.
Yes, your current card(s) can be used whilst you are getting this information. We’re here to help you with any issues/ queries that you may have. You can call us on 0330 153 8552. As long as you get the information we need before the date in the letters we’ve sent to you, there’ll be no disruption to your service.
If you do not respond to our requests your account may be closed and you’ll no longer be able to use your card(s). We will of course contact you and give you plenty of notice before this happens. We obviously don’t want this to happen, so if you can get back to us as soon as possible with the information we need we’ll make sure this doesn’t happen.
If we call you about this, we need to verify that we’re speaking to the authorised account contact in order to discuss your account details. This is part of our standard ID and Verification process which is designed to help protect your account.
If the information held on our systems is incorrect then please provide the correct details in the amendment column and any extra details that we've requested. Then sign the form and return it to us. We’ll follow up with you if we need you to provide any additional proof to verify this new information.
If your company type is no longer what's shown on the letter, then please contact us directly on 0330 153 8552.
Please verify the information we currently hold following instructions provided in our letter. If the details change again in the future then please contact us as soon as they do to let us know on 0330 153 8552.
The current agreement is not transferrable, Please contact us on 0330 153 8552.
We need to keep up to date records for our customers to meet Financial Conduct Authority regulations and to help protect your business from fraud and financial crime. Therefore, we will need you to provide us with the requested information.
If you’d prefer to speak to us about this though, you can call us on 0330 153 8552.
You can call us Monday – Friday between 9-5pm direct on 0330 153 8552. Our team will be more than happy to help.