Resources for our existing customers

Here you'll be able to find everything you need to get the most out of solutions we provide.

If you make payments with us, you can download forms to help with managing your account, requesting upgrades and making claims. We've also put together several guides for accepting payments by customers, including troubleshooting tips for PDQ card terminals and e-commerce solutions, and step-by-step help for customers who've recently applied for one of our solutions.

Making payments

Find out how to manage your business account, update your details and deal with unforeseen circumstances like lost or stolen cards.

Complete this form to update your legal name.
Change of legal name PDF (150KB)

Our online form allows you to add a director, partner or employee as an authorised signatory.

Add an authorised signatory PDF (176KB)

If you have a chargeback dispute please contact our team on 0800 008 008 .

Customers with credit cards, corporate cards and purchasing cards can make a claim, according to their insurance policies. Before making a claim, it’s worth checking your insurance document so you know what exclusions apply.
Making a claim
If you're unsure about what you can claim for, here are the full policy documents.

Insurance benefits and exclusions document PDF (249KB)
Premium Insurance benefits and exclusions document PDF (273KB)

If you've misplaced your card or been a victim of crime call the number below, 24 hours a day, 7 days a week, for all card types including:

  • Credit card
  • Corporate card
  • Purchasing card
  • Government procurement card (GPC Visa)

0800 008 008
International: +44 1604 269 452

Once you have spoken to our Lost and Stolen team you will need to complete the following:

Disclaimer form PDF (726KB)

The claim form below is to be used by Barclays US staff Only:

US Cardholder Claim Form PDF (207KB)

Accepting payments

Get more from your terminal or account, support materials and additional services to offer customers, help protect your business from fraud.

If you use point of sale equipment, you need to be aware of changes to BIN ranges and rules, so that transactions processed electronically meet Card Scheme regulations. Without up to date information, you may not be able to:

  • Identify the acquirer
  • Apply the appropriate point of sale rules
  • Correctly group transactions for reconciliation
Latest UK BIN ranges PDF (858KB)
Latest EIRE BIN ranges PDF (844KB)

Please be aware no Solo transaction should be accepted after 31st March 2011.

Read about the Payment Card Industry Data Security Standard (PCI DSS) and, discover how it affects your business and what steps you need to take in order to be compliant.

Visit our PCI DSS section

Find out how to minimise chargebacks, respond to retrieval requests and minimise financial losses.

Read about chargebacks and retrievals

Download our guides

Discover how you could protect your business and customers when accepting payments in person, over the phone, online or via mail order.

Read our fraud and security advice

You need Adobe Reader to view the PDFs. If it's not installed on your computer, you can download it here for free

For general enquiries

Introducing MasterCard MasterPass

MasterCard are launching a faster, easier way for your customers to checkout online in 2015, helping you increase sales.

Visit MasterCard MasterPass