Make a claim

If you need to make a claim on any of the protection and insurance policies you were offered with your credit card, corporate card or purchasing card, we’re here to help.

Credit cards

Making a claim on any of your Barclaycards

Before making a claim, it’s worth checking your policy document so you know what exclusions apply. You can also click on the links below to download the relevant information.

Insurance benefits and exclusions document PDF (249KB)
Premium Insurance benefits and exclusions document PDF (273KB)


How to make a claim on a credit card

To make a claim, please contact AXA Claims Helpline for a claims form:
Call 0845 026 8522 or +44 (0) 203 713 4845 (Monday – Friday 9:00 – 17:00) or
email claims@axa-travel-insurance.com


When you're abroad how to contact us?

Our emergency support provider offers 24 hours medical, legal and practical advice and emergency support to your cardholders at home or abroad. The number to call is 0845  026 8522 or +44 (0)203 713 4845

  • Medical referral (not covered by your insurance benefits) and 24/7 medical advice over the phone
  • Legal referral (not covered by your insurance benefits)
  • Inoculation and Visa Requirement Information
  • Interpreter referral
  • Delivery of essential medicine or equipment

Corporate cards

Before making a claim, it’s worth checking your policy document so you know what exclusions apply. You can also click on the links below to download the relevant information.

Insurance benefits and exclusions document PDF (249KB)
Premium Insurance benefits and exclusions document PDF (273KB)


How to make a claim on a corporate credit card

To make a claim, please contact AXA Claims Helpline for a claims form:
Call 0845 026 8522 or +44 (0) 203 713 4845 (Monday – Friday 9:00 – 17:00) or
email claims@axa-travel-insurance.com


How to contact us when you're abroad

Our emergency support provider offers 24 hours medical, legal and practical advice and emergency support to your cardholders at home or abroad. The number to call is 0845  026 8522 or +44 (0)203 713 4845

  • Medical referral (not covered by your insurance benefits) and 24/7 medical advice over the phone
  • Legal referral (not covered by your insurance benefits)
  • Inoculation and Visa Requirement Information
  • Interpreter referral
  • Delivery of essential medicine or equipment

Purchasing cards

Before making a claim, it’s worth checking your policy document so you know what exclusions apply. You can also click on the link below to download the relevant information.

Read purchasing card insurance benefits and exclusions PDF (249KB)


How to make a claim on a purchasing card

To make a claim, please contact AXA Claims Helpline for a claims form:
Call 0845 026 8522 or +44 (0) 203 713 4845 (Monday – Friday 9:00 – 17:00) or
email: claims@axa-travel-insurance.com