Make a chip and signature sale on a Barclaycard Desktop card machine

Chip and signature payment means your customers sign for their purchase instead of entering a PIN. 

1. Key in the sale amount

Key in sale amount screen message on card machine
Key the sale amount into your card machine, and press ENTER.


2. Give the card machine to your customer

Insert payment card into card machine
Ask your customer to insert their payment card into the card machine.

The chip end goes in first, facing upwards.


3. Get a signature

Print merchant receipt with signature line from card machine
If your customer’s card is set up for signature sales, your card machine prints a receipt labelled MERCHANT COPY with a signature line.

Tear it off and ask your customer to sign along the signature line.


4. Compare signatures

Signature OK screen message on card machine
Compare your customer’s signature with the one on the back of their payment card.

On screen, you’ll see Signature OK?

If the signatures match, press ENTER.


5. Wait for authorisation

Print cardholder receipt on card machine
Your card machine contacts Barclaycard to authorise the payment and prints a receipt labelled CARDHOLDER COPY


6. Give your customer their receipt

Tear off the cardholder receipt and give it to your customer, along with their payment card.  Then press ENTER.


7. Keep your copy of the receipt

Print merchant receipt on card machine
Your card machine prints a receipt labelled MERCHANT COPY. Tear it off and keep it somewhere secure.


And you’re done

Return to ready screen on card machine
Just press ENTER to get back to the READY screen.  

Transaction not authorised on card machine
If the signatures don’t match press CLEAR to decline the sale and ask your customer for another form of payment.