Refund a Barclaycard chip and PIN sale to a payment card

Refund a sale to a payment card

When you refund a payment it should only be made to the card used for the original purchase. Cash refunds should never be given on a card transaction.


  • Step by step guide

    Transaction menu refund

    1. Press Menu to start

    Your card machine displays the TRANSACTION MENU with Refund highlighted. 

    Now press ENTER.

    2. Enter the refund amount

    Key in the refund amount and press ENTER.

    Insert payment card into Mobile card machine

    3. Ask your customer to insert their card

    Ask your customer to insert the payment card used for the original sale into the card machine.  

    Leave the card in until you’re prompted to remove it.

    Card machine displays wipe supervisor card

    4. Swipe your supervisor card

    Now your card machine displays Swipe Supervisor card. Swipe it along the slot on the right with the stripe facing the card machine.

    Merchant receipt refund accepted

    5. Get a signature

    Your card machine displays APPROVED and prints a receipt labelled MERCHANT COPY and REFUND ACCEPTED.

    Tear it off and ask your customer to sign on the signature line.

    Signature OK screen message on card machine

    6. Remove and compare

    Now remove your customer’s card and compare the signatures.  On screen, you’ll see Signature OK?

    If the signatures match, press ENTER.

    Customer receipt refund accepted

    7. Give your customer their receipt

    Your card machine prints a receipt CARDHOLDER COPY and REFUND ACCEPTED. Give it to your customer along with their payment card.

    Return to ready screen on mobile card machine

    And you’re done

    Just press ENTER to get back to the READY screen.