Help with your card reader

Help with your card reader

Choose your product to get started:

Desktop card machine

Desktop card machine

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Portable card machine

Portable card machine

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Mobile card machine

Mobile card machine

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Smartpay Hub card machine

Barclaycard Smartpay Hub


Barclaycard Anywhere card machine

Barclaycard Anywhere

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Card machine not working?

Use our online troubleshooter tool to fix your card machine issues.

Security information

View our fraud and security hub for information about PCI DSS, fraud prevention, and chargebacks. 

Learn about taking payments

If you’re just starting out in the world of taking payments, our introductory guides provide the basics of what you need to know. 

More information


Visit our taking payments help home page, or if you can’t find the answers online, you can contact our support team and we’d be happy to help.