How long do I have to dispute a transaction?

Dispute timeframes vary depending on the type of dispute. Please either call our Disputes Team on 0800 008 008* or email details to** as soon as the disputed transaction appears on your account so that we can discuss your claim and advise what is required.

* Our opening hours are Monday to Friday 9am to 5pm. View call charge information.

** Please include your surname and the last 12 digits of your card number in the email subject line. For security, please do not use the full 16 digit card number.