I haven't received something that I ordered. What should I do?

If the date that you were expecting to receive your goods or service by has passed or you’ve received written confirmation that you won’t receive the goods or service, we may be able to claim the amount back from the company. If you weren’t given a specific date, we must allow the company 30 days to fulfil your order.

Please either call our Disputes Team on 0800 008 008* or email GCPDisputes@barclaycard.co.uk** after the date you expected to receive the goods or services, or 30 days after it shows on your statement if you didn’t receive a delivery date.

We will also need to know the following to progress the claim:

  • The expected delivery date for the goods or services
  • Confirmation of the delivery address
  • How you have tried to resolve this with the company and any response given

* Our opening hours are Monday to Friday 9am to 5pm. View call charges.

** Please include your surname and the last 12 digits of your card number in the email subject line. For security, please do not use the full 16 digit card number.