Deciding to switch to a different online payment provider can be daunting.
It’s not that businesses don’t want to have a better solution. They do. But we know from our experience that a certain amount of nervousness often accompanies that choice. How uncomfortable will it be? Will the integration process be smooth? And most important, will my business suffer?
For smaller businesses the integration process is more straightforward, and our call centres are on hand to guide them through the process. For larger companies though, the process can involve a deeper level of engagement.
So what I want to do here is lay out just what happens when you switch to Barclaycard. It’s actually a simple process – and certainly nothing to be worried about.
The first steps
When a larger company wants to switch to Barclaycard , often they’re moving from a plug and play solution to get a more bespoke service that can be tailored to their individual needs.
It’s for this reason that we follow a consultation-based approach. We want to understand how the business works, what the pain points are and the strategic plans for the next few years.
We’ll then demonstrate the best solution that we have. We show like-for-like comparisons with their current provider in areas that are working well, and then we show how our solution can improve on the areas that aren’t.
We’ll also talk about how our gateway will help support the future development of the business. You really have to consider this. Don’t just focus on what’s needed now; what’s needed next matters just as much.
Putting it in place
It’s important to have the expertise behind you to help get over any bumps in the road. This is an area we take incredibly seriously.
When it comes to implementing our gateway, we have a team of technical integration specialists who are on hand to guide you through the process.
The development work all happens in the background . That means there’s no downtime – crucial for any business.
Once the gateway has been built, it’s put into a test environment where everything can be checked to make sure it’s working properly. When everyone’s happy, it’s changed to a live version with no interruption to the day-to-day business. There’s no need to rebuild it again, and it really is as simple as flipping a switch.
The close level of support we offer continues after the implementation too. We’re on hand to answer any queries or offer help, and we provide a named contact to speak to whenever needed.
The benefit of that, of course, is that it’s someone who knows and understands the business. It’s not a different voice on the end of the line each time when there’s a question.
So in terms of switching to us, that’s just about it. Like I said earlier, no two integrations are alike but the feedback we get from those that have gone through process with us is that the support we offer is one of the things they value the most. And that’s great to hear, because it’s one of the things we pride ourselves on the most.
Speak to us today to find out how we can help your business – 0800 0466814
Please note that the views expressed in this article are personal opinions. Barclaycard cannot accept any responsibility or liability for reliance by any person on this article or any of the information set out in it.
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