As you know, Barclaycard prides itself on the service we offer. That means we’re always on hand to answer any questions or queries you may have.
When it comes to questions about our online payment gateways , a lot of them are quite similar. Want to know the top ones? Read on.
1. Why am I getting an error?
Sometimes when a customer is in the initial stages of integration they get one of a handful of error queries. The reasons behind these can differ between businesses but there are some usual suspects.
Usually they occur because of mismatching data or passwords that have been entered at various parts of the system. These are easily ironed out with some gentle probing.
2. Can you help me understand my report?
We often get calls from customers who are new to the product around reports. Sometimes that’s because they are having difficulties reconciling their accounts, and sometimes it’s because they want help understanding all the reporting functions our gateway offers.
For example, customers are able to run a manual electronic report themselves, but they can also have the report delivered automatically if they choose. This can be emailed to them, or posted onto a server.
When we have questions around this, or any other issue, the response we give is simple. We detail exactly what the merchant needs to do, in clear and simple language, to run the specific report they require. Easy.
3. What can I do about fraud?
Unfortunately, a lot of people don’t think about fraud until they experience it for the first time. Then we'll often get a call .
The typical response will be to help the merchant understand how to set up the fraud rules in the system. We highlight the main areas to consider, such as whether to accept cards from particular countries, and guide them through the process.
We can’t make decisions for the merchant, but we help them understand what the various fraud rules in their payment system mean and how to use them to their advantage.
4. Can you talk to my developer?
Our customers sometimes end up acting as a middleman between their web developer and us.
This is a really important part of what we do. We realise that not all of our merchants have high levels of technical expertise, and even those that do often rely on a web developer to look after their online presence.
In those cases, it can make more sense for us to talk to the developer ourselves. That’s especially true if it’s a particularly tricky issue.
Not only does it make things easier for our merchants by preventing information overload, it also means we are able to solve any problems more quickly.
Speak to us today to find out how we can help your business – 0800 0466814 *
Please note that the views expressed in this article are personal opinions. Barclaycard cannot accept any responsibility or liability for reliance by any person on this article or any of the information set out in it.
*Calls to 0800 numbers are free from UK land lines and personal mobiles, otherwise call charges may apply. Please check with your service provider. Calls may be monitored or recorded in order to maintain high levels of security and quality of service