We’ve fewer colleagues to speak to you in our contact centres as a result of the coronavirus outbreak. This is having a big impact on call wait times – so please bear with us.

To make managing your money easier at this time, register online or download our app to make payments, check your balance and review transactions. You can also find out about other ways to pay by visiting the Customer Help Centre. We’re working hard to ensure all our customers are supported during this crisis and we’ll update our website with our latest plans shortly – please only call if it’s urgent.