Credit Card Insurance Protection Existing Policy

Card Insurance Protection – existing policy

Barclaycard Card Protection is provided by Card Protection Plan Limited (CPP). This product is no longer available to purchase.

CPP Information – Card Protection Insurance and Identity Protection Alert

In November 2012 the Financial Conduct Authority (FCA) announced that CPP Ltd must compensate customers, following sales practice that fell short of industry standards regarding card protection and identity theft products.

A scheme of arrangements has been agreed with the FCA in order to provide full redress to eligible customers, simply, quickly and without the need to use a Claims Management Company. The Scheme will write to all customers who may be entitled to redress from 27th August 2013.

Customers do not need to do anything at this stage.

To find out more information about the redress Scheme visit   or call CPP on 0800 083 4393 . Their opening hours are Monday to Friday 8am to 9pm, and Saturdays 8am to 6pm. Alternatively, you can write to the Scheme at:

Scheme Processing Services Ltd
PO Box 250
NR18 8DG

Useful contact numbers (home and abroad)

If you want to write to CPP the address is CPP Ltd:
Card Protection Plan Ltd
Barclaycard Card Protection
Holgate Park
Holgate Road
YO26 4GA

Useful documents

Barclaycard CPI Summary  PDF (104KB)

To cancel your policy…

Call CPP on 0344 848 5265 * (07:00 - 20:00 Monday to Saturday) Opening hours Monday - Saturday 8am - 8pm. You have a statutory right to cancel your policy within 30 days of your renewal date and obtain a refund.

Frequently asked questions

What am I covered for? - You can find exactly what you're covered for by calling CPP on 0344 848 5265 *

What should I do if my cards are lost or stolen? - Please call CPP on 0800 915 9193 *

How do I update my details?
- Please call CPP on 0344 848 5265 *

How do I make a claim? - Please call CPP on 0800 915 9193 * ( +44 (0)1904 544 366 from abroad) Then keep all of your original receipts. Fill in a claim form, which CPP will send you, and pop it back in the post along with all the documents that they ask you for. CPP aim to process all claims within 14 days.

How do I register my cards? - Please call CPP on 0344 848 5265 * What if I lose my handbag or wallet while I am abroad? - Call CPP free from wherever you are in the world and we'll take it from there. You're covered for the loss of cash.

Who provides my policy? - Your policy is provided by Card Protection Plan Limited (a member of the CPP group of companies). CPP will cover and undertake all aspects of policy administration, including the collection of premiums and claims processing, as agent for the underwriter, ACE European Group Limited.

* Read our call charges and information.