Emergency card replacement and cash advance

Emergency card replacement and cash advance


If your card(s) go missing, we can provide you with alternative ways of making payments, wherever in the world you are. Our helpline is open 24 hours a day, seven days a week

You could receive:

  • An emergency cash advance of up to £1,000 a week as long as the funds are in your account, with no transaction fee to pay
  • Temporary credit card(s).

To take advantage of this service, call:

0800 161 5308

If you’re abroad:

+44 (0)1604 230 230



Emergency cash advances, which are subject to status, are provided by WhiteConcierge. Their address is Worldwide House, Thorpe Wood, Peterborough, PE3 6SB, England. WhiteConcierge’s registered company number is 06203706.

Emergency card replacements are provided by either Visa Global Customer Assistance Services or MasterCard Global Services.