Monarch FAQ

Monarch Airlines going into administration

What's Happening

Monarch Airlines ceased trading on Monday 2 October. Below, we’ve set out the implications for our customers.
If you booked using your Barclaycard, you can see information about how to make a claim through us at  https://help.barclaycard.co.uk/brochure/spending_transactions/Monarch_Claim_Form.

Section 75 protection

When using a credit card, you may have what is known as Section 75 protection. As part of the Consumer Credit Act 1974, this protects you if you use your credit card to buy something costing more than £100 and up to £30,000.

For a Section 75 claim to be valid, the company you bought the goods or services from must be the supplier of those goods and services.

You’re legally entitled to get your money back if the supplier you bought the product or service from:
  • breaks their contract with you, including if they go out of business
  • doesn’t deliver what they’ve promised
You’re even able to claim if you only used your credit card to pay for part of the cost of what you bought. The protection may also cover:
  • any losses you have over and above the original amount you paid
  • additional reasonable costs to get back home
There are some instances where Section 75 doesn’t apply, such as when goods or services are paid for by an additional cardholder or are bought through an intermediary. This includes agencies which sell on flight and hotel bookings. However, these often have their own payment protection systems in place – so check with them directly.

Some questions you may have

How does this impact me?
Please check the Monarch website . If you’re ATOL protected, you’ll get a full refund.

What if I’m not ATOL protected and/or can’t claim through Monarch?
If you’re not ATOL protected, please contact us.

What if I need to incur further costs?
Please make sure you speak to us first, as these will need to be considered on a case by case basis.

What if I’m currently abroad?
We’ve been told that Monarch are making arrangements to return all customers originally due to come back to the UK on or before 15 October 2017 at the end of their holiday – at no extra cost to those customers. The Monarch website has more information on this and says they’ll contact customers a minimum of 48 hours in advance of their original departure time.