Money worries? We can help

Are you finding it difficult to stay on top of your finances? Has a change left you with less money to pay your bills? You're not alone. Take a look at the eleven stories below to see how Barclaycard has helped people who may be in similar situations to you.

We're not here to make it worse

Whilst reflective of real life customer stories, we have used fictitious names and events as well as photos of actors.

Job loss

Carl has just lost his job

While looking for work and sorting out benefits, Carl missed payments and feels he needs help.

Find out how we helped Carl



Accident - money worries

Tomasz has been involved in an accident

He doesn't get paid while he's out of work, and now Tomasz is beginning to worry that he can't pay his next bill.

Find out how we helped Tomasz

Mental Health - money worries

Ruth is struggling with her mental health

Some days she's fine, but recently her low mood and difficulty concentrating have affected Ruth's finances.

Find out how we helped Ruth

Carer - money worries

Helen is concerned about Alice

She wants to help Alice with her money problems, but Helen is frustrated as she doesn't know what she can do about it.

Find out how we helped Helen

Do you want to help someone you care for?

Not being able to help a relative, friend or client who's in financial difficulty can be upsetting.

We can't always talk about someone else's account with you, but we can offer guidance and support for you both.

Find out how to help someone you care for

Illness - money worries

John has been diagnosed with cancer

Worried about his illness, concerned about how it's affecting his family, and anxious about money, John feels overwhelmed...

Find out how we helped John

Separated - money worries

Kath has separated from her partner

She doesn't know what implications her divorce will have on her finances; Kath needs some advice.

Find out how we helped Kath

Addiction - money worries

Ray's addiction is out of control

Feeling guilty and unable to stop, Ray is spending too much money gambling. Now he's finding it difficult to pay the bills.

Find out how we helped Ray

Reduced income - money worries

Mira has had to take a pay cut

She's always been careful with her finances, but now she's on less money Mira is worried she can't cover the bills.

Find out how we helped Mira

No budget - money worries

Samir is struggling to budget

He'd come to rely on his credit card, but Samir doesn't know how to afford the repayments.

Find out how we helped Samir

Student - money worries

Nathan's money problems are affecting his studies

His final exams start soon, and he's worried about being able to afford his card payments.

Find out how we helped Nathan

Bereaved - money worries

Maureen has lost her husband

Losing her partner has changed everything; Maureen feels too overwhelmed to think about how to handle the finances.

Find out how we helped Maureen

Please get in touch to find out how we can help

Speak with our support team on:

0800 046 8324


Calls to 0800 and 0808 numbers are free from UK landlines. Mobile charges may vary.

0330 159 5980


Calls to 03 numbers use free plan minutes if available; otherwise they cost the same as calls to 01/02 prefix numbers.

The line is free and open every day from 9am - 9pm

You can also:

Contact us online by logging into Barclaycard online account  and sending us a secure message .

Write to us at:
Barclaycard Centre
Norwich way
Kirkby Town Centre
Knowsley
L32 8UY

To protect the privacy of our customers, we have used photographs of actors and fictitious names, but they are based on real situations.