Card security information

Card security information

Sentinel Card Protection

Sentinel Card Protection is provided by Affinion International Limited (AI).

AI Information – Card Protection Insurance and Identity Protection Alert

The Financial Conduct Authority (FCA) has reached an agreement with Affinion International Limited (“Affinion”) and 11 high street banks and credit card issuers, following voluntary negotiations that will pave the way for customers to claim compensation if they have concerns about the way that card security products with the following product names were sold to them:

  • Card Protection
  • Sentinel
  • Sentinel Gold
  • Sentinel Gold Plus
  • Sentinel Protection
  • Sentinel Excel
  • Safe and Secure Plus

While an agreement has been reached on the nature of consumer redress scheme, the Scheme itself must first be voted on by eligible customers (who are the Scheme’s creditors) and formally approved by the High Court before compensation can be paid. A majority of customers will need to vote in favour of the Scheme for this to happen. This means compensation is not expected to be paid out until later this year.

To find out more information about the redress Scheme visit visit or call AI on 0800 678 1930 . Their opening hours are Monday to Friday 8am to 8pm, and Saturdays 8am to 6pm. Alternatively, you can write to the Scheme at:

AI Scheme Services
P.O Box 260
NR18 8DG

Useful contact numbers (home and abroad)

Sentinel Gold
Sentinel House
Airspeed Road

To cancel your policy…

Call AI on 0800 023 4318 * (08:00 - 20:00 Monday to Saturday) Opening hours Monday - Saturday 8am - 8pm. You have a statutory right to cancel your policy within 14 days of your renewal date and obtain a refund.

Frequently asked questions

What am I covered for? - You can find exactly what you're covered for by calling AI on  0800 023 4318 *

What should I do if my cards are lost or stolen? - Please call AI on  0800 023 4318 *

How do I update my details? - Please call AI on  0800 023 4318 *

How do I make a claim? - Please call AI on  0800 023 4318 * ( +44 (0)2392 652 222  from abroad) Then keep all of your original receipts. Fill in a claim form, which AI will send you, and pop it back in the post along with all the documents that they ask you for. AI aim to process all claims within 14 days.

How do I register my cards? - Please call AI on  0800 023 4318 * What if I lose my handbag or wallet while I am abroad? - Call AI free from wherever you are in the world and we'll take it from there.

Who provides my policy? - Your policy is provided by Affinion International Limited. AI will cover and undertake all aspects of policy administration, including the collection of premiums and claims processing.

* call charge information