How can I get a copy of my personal terms and conditions?
You can request a copy of your personal terms and conditions by sending us a secure message. Simply follow these steps:
- Log in to your account
- Click the ‘Help & support’ tab in the top menu
- Click ‘Secure message centre’ then ‘Create new message’
Once you’ve requested your terms and conditions, you should receive them by post within 10 days.
Sending us a secure message is the best way to get your terms and conditions but if you're not able to do that,