Your terms and conditions

Viewing your terms and conditions

You can see the general terms that apply to your credit card account by clicking on the link below that relates to your product. Please note that we haven't included interest rates or items that vary from customer to customer. Please refer to your monthly statement to see the interest rates and minimum payment calculation that apply to your account.

How can I get a copy of my personal terms and conditions?

You can request a copy of your personal terms and conditions by sending us a secure message. Simply follow these steps:

Step 1 - Log in to your account
Step 2 - Click the ‘Help & support’ tab in the top menu
Step 3 - Click ‘Secure message centre’ then ‘Create new message’

Once you’ve requested your terms and conditions, you should receive them by post within 10 days.

Sending us a secure message is the best way to get your terms and conditions but if you're not able to do that, contact us

Statement of Lender and Borrower Responsibilities

The Statement of Lender and Borrower Responsibilities explains some of our key responsibilities and what we ask of you, to make sure the relationship works well for both of us. Please view this document  PDF (164KB) and take the time to read it carefully.