Your Freedom Rewards vouchers

How to claim a lost voucher

My voucher hasn't arrived - what should I do?

Please remember that e-vouchers should be in your inbox 10 minutes after you have ordered them and paper vouchers and gift cards take up to 10 days to get to you in the post.
If it's been longer than this since you ordered them please call us on 0800 161 5303 or 0333 200 9090  to discuss.

Lines are open Monday to Friday 9am to 6pm and 9am to 4pm on Saturday. Read our call charges and information.