What to do when a loved one dies

Supporting you with bereavement

Losing a family member or someone close to you is an emotional time, and practical tasks that need to be done can seem overwhelming. We’ve created this step-by-step guide to help you manage things as simply as possible. Plus, our specialist teams are on hand to support and guide you through the steps and decisions you need to make:

For Barclaycard accounts, give our specialist Bereavement Team a call on 0800 161 5199. Lines are open 8am-9pm Monday to Friday and 9am-4pm Saturday.

For Barclaycard and Barclays accounts, get in touch with our Central Bereavement Team on 0345 075 7070. Lines are open 8am-5pm Monday to Friday and 9am-2pm Saturday. Find out about our call charges.

The Death Notification Service

Barclays and Barclaycard are also members of The Death Notification Service. This is an online service that lets you notify multiple banks and building societies with just one notification and is free to use, to help make notifying us of a Bereavement as simple as possible for you. Find out more about The Death Notification Service.

  • Step 1 - Registering the death

    You have to register their death within five days in England, Wales and Northern Ireland, and within eight days in Scotland. This can be done at any register office, but if you go to the closest one to where the person died, you’ll get the death certificate straight away. You’ll need to take the medical certificate showing the cause of death (signed by a doctor) with you.

    Most organisations will ask to see the death certificate to help you manage the person’s affairs, so it’s a good idea to buy a few extra certificates. Consider using the government’s Tell Us Once service, which lets you report a death to most government organisations in one go.

  • Step 2 - Finding the will

    You’ll need to find the last signed and witnessed version of the will – check the person’s home, their solicitor or their bank. If there’s no will, the person’s estate is distributed according to the law of intestacy. In England, Wales and Northern Ireland, the person who inherits is the next of kin. In Scotland, the Rights of Succession apply. For more information read the government’s guide to wills, probate and inheritance.

  • Step 3 - Arrange the funeral

    A death needs to be registered before the funeral is held, but you can start arranging it straight away. You may know what kind of funeral the person wanted, or there may be instructions in the will. Most people choose to use a funeral director, to help them make all the arrangements – prices do vary, so contact more than one to compare costs. The person’s bank may be able to give you money from their account to pay for expenses. The Department for Work and Pension offer funeral support for those on low incomes.

  • Step 4 - Get in touch with us

    If you’re contacting us about a Barclaycard account only give our specialist Bereavement Team a call on 0800 161 5199. Lines are open 8am-9pm Monday to Friday and 9am-4pm Saturday.

    If you’re contacting us about Barclaycard and Barclays accounts get in touch with our Central Bereavement Team on 0345 075 7070. Lines are open 8am-5pm Monday to Friday and 9am-2pm Saturday.

    You’ll need to provide details of all known accounts, the executor details and an original copy of the death certificate if sending by post to us. Alternatively, you can have this certified by a member of our team in your local Barclays Branch. Having this information helps us to close any accounts.

    Find out about our call charges.

  • Step 5 - Letting other organisations know

    You’ll need to let a number of organisations know, such as banks, building societies, utility companies and the Department of Work and Pensions. There are also some legal documents, such as passports and driving licences that need to be returned. It’s useful to have any account or reference numbers to hand.

    If you have more than one bank to notify then you can use the Death Notification Service. The service includes most large UK banks and building societies, including Barclays and Barclaycard, and is free to use. You only need to complete their online form once – the service will notify each organisation on your behalf, and each bank will respond directly to you with next steps. Find out more about The Death Notification Service.

  • Step 6 - Deal with their estate

    If you’re named in the will as an executor, or named by the laws of intestacy, you’re called a ‘personal representative’. You can decide whether you want to deal with the estate yourself, or appoint a solicitor, bank, or specialist probate service. If the estate is small and probate isn’t required, a personal representative may be able to deal with everything within a few weeks. But if probate is required or the person owned a property, the process may take longer.

Money worries? We can help

The loss of a loved one can turn your world upside down, and it can be difficult even imagining what to do without them. Financial concerns can make a difficult time feel impossible to deal with, but you don’t have to try to cope on your own. See how Barclaycard can help make things easier.