Track It

Track It
  • Check the progress of your complaint
  • It's free and simple to use follow the instructions below
  • Check that you have the case reference number to hand before you carry on

How Barclaycard Track It Works

To check progress:

  1. Click 'Open' 
  2. Enter your case reference number and postcode.

The colour-coded tracker makes it easy to see how your case is progressing.

To find answers to a wide range of questions read our Frequently asked questions

Please also make sure you’ve read and understood Track It’s terms and conditions.

We’ll be adding more services to Barclaycard Track It in the coming months.

If you need help give us a call on 0800 0561 437. Lines are open Monday to Friday 9am-5pm. To maintain a quality service, we may monitor and record phone calls. Read our call charges and information.