Internet fraud

Protecting you online

Internet fraud

It’s our job to make sure you can access your Barclaycard account securely, but you also need to play your part by being vigilant when it comes to viruses and hoax emails. Read our handy guide to what you need to look out for when you’re online.

Extra measures

We work hard to make sure your Barclaycard online account service is as secure as possible, giving you peace of mind every time you log in.

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When you log into your account your session will be encrypted so no-one can access your information

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For added security, we also log you out if your account is inactive for a while

Protect online

Keep watch

There are a number of ways fraudsters can access your personal details, but you can protect yourself if you know what to look out for…

Fraudsters often use hoax emails and websites as a way of 'phishing' for your personal information and passwords. Emails can look like they’re from your bank or social networking site, and often contain a link to a fake website. If you click on the link you'll be asked to disclose personal information that can be used to access details about you and your accounts.

If you ever receive a hoax email that looks like it could have come from Barclaycard or Barclays, get in touch with us straight away. You can forward the email to our internet security team at

Take a look at the address bar on your screen – if it doesn't start with http:// or https:// it's not secure and you shouldn't enter any personal details or credit card information. This simple check can help to keep your details secure and prevent impersonation.

Email attachments can carry viruses and by downloading the attachment, fraudsters may gain access to your programs and files – this is called a 'Trojan' email. Hidden viruses can also cause problems, but your email provider should flag these as a 'Macro-Virus'.

If you receive lots of spam or your internet connection is slower than usual this may mean that spyware has been downloaded. When spyware is active, you'll notice lots of pop ups and banners appear on your computer.

To protect your computer against viruses and spyware, make sure your Wi-Fi access is secure by creating a unique password. This will prevent fraudsters gaining access to your computer via a wireless link.
If you’re also a Barclays customer, you can sign up for Kaspersky antivirus software here.

Find out more about how to keep yourself safe online .

Your online fraud tick list

We've listed some do's and don'ts to help you surf the web safely…

  • Keep your contact details up to date, just in case we spot something unusual and need to contact you
  • Keep your computer secure with antivirus and anti-spying software
  • Type in the web address when logging in to banking and membership websites
  • Set up a spam filter on your email account to help block 'phishing' emails
  • Choose strong passwords with a mixture of numbers and letters
  • Be aware when interacting with people you don’t know on social media
  • Check for a padlock icon in the bottom right corner of your browser and the prefix http:// and https://

  • Click on a link to access a website if you're not sure it's safe
  • Reply to emails looking for personal information – we'll never ask you for information via email
  • Reveal your full passcodes or PIN to anyone – keep them to yourself
  • Give your personal information away on social networking sites
  • Leave your computer unattended when you're logged in to your account