Your account is monitored by our fraud detection system 24/7, so it’s important we have your contact details. Have we got your current mobile number? We’ll use this to help protect you from fraud and to get in touch if we spot any unusual activity on your account. To update your number, log into your account and go to ‘Your details’.
If we need to check any transactions with you, we'll get in touch by:
Our text message or automated call will ask you to confirm the transactions we need to check on your account. To do this, you'll need to follow the instructions we give you.
Sometimes, our fraud team might need to speak to you by phone to confirm activity on your account, but we'll never ask for your PIN, online login details or full passcodes.
If you do recognise the transaction, just tell us it’s genuine and carry on making the most of your Barclaycard.
If you don't recognise the transactions, our fraud team is on hand to help. You'll have the option to connect to one of our advisors who’ll give you details of the transactions, so you can confirm whether it’s genuine.
Keeping your account secure is our biggest priority - that's why we'll never ask for your PIN, online login details or full passcodes. If you receive a text message, call or email asking for this information, please
contact our fraud team
Use our number checker to validate the Barclaycard fraud team telephone and text numbers.
Whether you're hitting the high street or shopping online, you need to make sure you keep your Barclaycard safe. That's why we've created these handy tips to help keep your card, PIN and account details protected…