Credit Card Fraud Prevention

How we help protect your account 24/7

Fraud detection system

Credit card fraud prevention

How we help keep you safe and secure

Your account is monitored by our fraud detection system 24/7, so it’s important we have your contact details.  Have we got your current mobile number? We’ll use this to help protect you from fraud and to get in touch if we spot any unusual activity on your account. To update your number, log into your account and go to ‘Your details’.

If we need to check any transactions with you, we'll get in touch by:

text or


Using automated (texts, and phone calls, or calling you in person,) lets us get in touch quickly to help protect you against fraud. And as we can contact you by text message 24 hours a day, we can reach you whatever time zone you're in.

What happens when we call or text you?

Our text message or automated call will ask you to confirm the transactions we need to check on your account. To do this, you'll need to follow the instructions we give you.

Sometimes, our fraud team might need to speak to you by phone to confirm activity on your account, but we'll never ask for your PIN, online login details or full passcodes.

If you do recognise the transaction, just tell us it’s genuine and carry on making the most of your Barclaycard.

If you don't recognise the transactions, our fraud team is on hand to help. You'll have the option to connect to one of our advisors who’ll give you details of the transactions, so you can confirm whether it’s genuine.

Make sure it's Barclaycard

Keeping your account secure is our biggest priority - that's why we'll never ask for your PIN, online login details or full passcodes. If you receive a text message, call or email asking for this information, please contact our fraud team immediately.

Use our number checker to validate the Barclaycard fraud team telephone and text numbers.

Protecting your card if it becomes at risk

If we think your card may be at risk, we'll need to cancel it and send you a replacement, which will be with you in 3 to 5 working days. Follow the instructions on the automated call, and safely destroy all cards on the account, including those of any additional cardholders.

Listen to a sample of our automated voice call (155KB)

If fraud is identified on your account, our team is here to help every step of the way. You'll be refunded for the transactions you don't recognise, as long as you take all reasonable precautions outlined in your account terms and conditions. We'll also refund any fees and charges incorrectly applied to your account.

What you can do to protect your Barclaycard

Whether you're hitting the high street or shopping online, you need to make sure you keep your Barclaycard safe. That's why we've created these handy tips to help keep your card, PIN and account details protected…

  1. Sign the back of the card as soon as you receive it
  2. Don't let anyone else use it
  3. If you lose it – tell us straight away
  4. Make a note of our lost and stolen emergency number +44 (0)1604 230 230 Read our call charges and information
  5. Check our guide on how to protect yourself online

  1. Don't write down or tell anyone your PIN
  2. If you change it – make sure it's not obvious or easy to guess, such as consecutive numbers, like 1234
  3. Never use it when making a mail order or internet transaction – you only need the 3-digit security number on the back of the signature strip
  4. Never disclose your PIN over the phone

  1. Keep the information we have for you up to date so we can contact you if we spot something suspicious
  2. Destroy old cards by cutting the chip and magnetic strip
  3. Always keep your receipts and dispose of them by shredding
  4. For extra security when you're shopping online, use Barclaycard Secure

Barclaycard Secure gives you extra protection for peace of mind when you shop online. We use technology from Verified by Visa, MasterCard Secure Code and American Express SafeKey® to help protect you against unauthorised use. All you need to do is sign up and create a memorable password.

Find out more and sign up for Barclaycard Secure .