What's the difference between my passcode and memorable word?

Your passcode is 6 digits long and contains only numbers (0-9). It's the same passcode you use to access your account online and over the phone.

Your memorable word is a 6-8 characters long and contains only letters (a-z). Your memorable word is only used to access your account online. We'll only ever ask for 2 letters from your memorable word online - we'll NEVER ask you for all the letters. If you forget your memorable word you can get a reminder over the phone.

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