How long will it be before I have a response to my secure message?

When you send us a secure message through Barclaycard online servicing, we'll respond as soon as possible.

To help ensure a swift response, you'll be offered the option to receive an email, to notify you that we’ve responded to your message.

You can send a secure message by logging into Barclaycard online servicing, and selecting 'Help, messages & phone numbers', which you'll find under 'Help' in the top menu.

If you haven’t already, log into or register for Barclayard online servicing.

Other popular questions about account servicing