I can't get a good signal on my mobile phone, what should I do?

When you request a verification code, it is sent straight to your mobile phone and is only valid for a short time. You'll need a reliable phone signal to confirm it's you using a one-time verification code - if you can't find a phone signal you may still be able to carry on.

If you're trying to log in, you may be able to use the card security code (CVV) off the back of your Barclaycard instead.  Then once logged in you can update your mobile phone number in the 'Your details' option at the top. If you're unable to log in using your card security code you will need to call us to update your number and our team will also be able to help you with your query. 

If you're trying to reset your details you'll need to call us to do this.

If you're shopping online you'll need to choose a different way to confirm it's you. You may be able to select PIN sentry or if you're registered for the app and have a Wi-Fi connection you can confirm it's you with just a few taps. You need to be 18 or over to use the app. T&Cs apply.

Call us on 0800 161 5300 (from a landline), 0333 202 7900 (from a mobile) or +44 1452 828 001 (from abroad) and a member of our team will be able to help you. The line is open 7am - midnight, 7 days a week (call charges may apply). We also offer a Next Generation Text or SignVideo service. For more information visit barclaycard.co.uk/accessibility.