My Chip & Sign is lost or stolen. What should I do?

You can ask for help at any branch, or by calling us on 0345 734 5345. Lines are open Monday to Friday, 8am – 7pm, and Saturday, 9am – 1pm. To maintain quality service, we may monitor or record phone calls. Call charges may apply.

Other popular questions about fraud and security

Barclaycard Secure

What is Barclaycard Secure?

If I'm not asked to confirm its me when I'm shopping online, who is responsible for any fraudulent transactions?

What if I'm unable to confirm it's me using Visa Secure when I'm shopping online?

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Chip & PIN

How do I unlock my Barclaycard PIN?

What happens if I don't receive my PIN for my new Barclaycard?

What happens if I get my Barclaycard PIN wrong?

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Confirm it's you

Do I need to replace the batteries in the PINsentry? What can I do if my PINsentry card reader's batteries are dead?

My PINsentry card reader says 'PIN locked', What does this mean?

How do I get another PINsentry card reader?

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General information

My Barclaycard is lost or stolen, what do I need to do?

I've received an email from you, how can I be sure that it's safe?

What's my Card Security Code?

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